Stamatis Sokratis Skouplios

• Mentored junior team members, contributing to their professional growth and development.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Collaborate with product teams to resolve escalated support cases and implement best practices.
• Created and maintained support documentation, troubleshooting guides, and upskilling for front line engineers
• Utilized tools like PowerShell, Microsoft Admin Center, and Azure AD for troubleshooting, scripting, and system management tasks.

• Acted as the go-to expert on Microsoft Viva Goals, supporting strategic OKR (Objectives and Key Results).
• Collaborated with Microsoft account teams to troubleshoot platform issues

• Supported the primary SME in managing and troubleshooting Microsoft Teams and Skype for Business environments
• Provided Tier 2/3 technical support, resolving escalated issues related to Teams meetings, voice/video conferencing, chat, and Skype interoperability.

• Provided expert-level support for complex technical issues across Microsoft 365 services
• Mentored junior support staff
• Played a key role in driving customer satisfaction (CSAT) scores through proactive support and exceptional service delivery

• Delivered advanced technical support for MS Teams&SfB and Commerce cases.
• Diagnosed and resolved complex cloud service issues, ensuring minimal downtime and maximizing user productivity in enterprise and premier customers.
• Assisted with tenant configuration, user provisioning, and hybrid identity setups
• Collaborated with Microsoft support escalation teams and internal stakeholders to resolve priority issues and streamline escalations.

After 2 months of training in Special Forces I got reassigned to 558th Armored Infantry Battalion, part of the IT office, responsible for all information coming in and out of the unit.