Spasimir Arsov

• Leading a Team with 50+ professionals in different technologies areas (MS Windows, Azure, Exchange, Teams, O365, MDM, Intine, Apps packaging and Automations), Linux on prem administrations, Linux Messaging Services (Dovecot, Spamassassin, ClamAV), DBAs (Oracle, MSSQL, PostgreSQL, MariaDB), etc;
• Providing 3th Level Service Support for Internal and external enterprise customers;
• Active collaboration between all OpCos in Europe to deliver the services within defines SLA, KPI, quality and scope;
• Following company strategy and expanding the IT services in Bulgaria

• Managing team of 30+ specialists in the Global Delivery Center in Bulgaria;
• Leading strategic company programs for reducing cycle time/cost takeout,
increase quality, develop and implement automation;
• Coordinate services between customers and delivery teams, prioritize
following SCRUM framework;
• Monitoring/managing numerous of metrics as team SLA's(service level
agreement), performance ( KPI - key performance metric), workload, TAT
(turnaround time), etc;
• Create training and continuity improvement plans;
• One-on-one and performance meetings;
• Team building organization involvement.

• Developed deeper knowledge on virtualization, deploying and
troubleshooting applications;
• Proficient in Microsoft's App-V and Install Shield;
• Applications preparation for mass software deployment for enterprise
customers;
• Subject Matter Expert for Norway's customer;
• Business trips;

• Understand and support huge IT infrastructure, over 1700 end users and
  many devices;
• Data protection and security, consulting, subscriptions and many others;

• Acquired deep knowledge on various platforms: Windows Servers and
Linux Servers, Windows Workstations and Mac OS;
• Dealing with high volume of incidents from our 500 users;
• Support more than 10 popular companies on Bulgarian market, working in
different industries - car selling, TV&Radio companies, music companies,
Hotels and etc