Sports
Somer Al-Hatib
Supervising Teams And Projects : Sales - Customer Service - Law Office - Insurance - Social Media - Networking - Games.
Lisbon
Summary
Production Supervisor with over 10 years of experience in projects management and sales work environments where staff management and customer service were priority. Trained and developed exceptional teams that delivered on corporate goals and met benchmarks for customer satisfaction.
Knowledge about documentation,reporting, observing, process improvement, info analysis and managing people.
Overview
18
18
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Supervisor of Operations
Teleperformance Portugal
Lisbon
08.2019 - Current
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved and over achieved company targets in several company KPIs such as : Customer Satisfaction - Team attendance - Quality - Quantity - Policy Compliance.
Driver
Uber
05.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Acheived customer satisfaction targets : 4.90 from overall 5:00, achieved company target of complying 1000 trips without any policy fail,
Subject Matter Expert/SME
Telus International
11.2015 - 11.2017
- Mentored junior team members, contributing to their professional growth and development.
- Acheivec company request of making the a team of 100 agents with the required minimum product and procedure knowledge.
Teleagent
Telus International
05.2016 - 05.2017
- Worked well in a team setting, providing support and guidance.
- Acheived CSAT and Quality targets set by the company bu ensuring : correct answers, clear and direct intrtactions, affective explanation and active readling/listening. all results with more than 80% KPI's.
Administration
Strauts FX
04.2016 - 04.2017
- Oversaw treatment administration, making changes to promote successful outcomes.
Security Officer
Ashtar Tourism Agency
Palmyra,Syria
01.2013 - 01.2014
- Achieved agency goals by having 0% security breach in my area/zone of responsibility and almost full result 95% of reporting and follow ups.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
Representative
Investment Security Agency ISA
06.2010 - 06.2013
- Worked effectively in fast-paced environments. representing the Investment Security Agency ISA in Syrian and middle east.
Office Assistant and Security
Rafidin Internet Club
09.2009 - 09.2010
- Devised and implemented processes and procedures to streamline operations.
- Created and maintained detailed records of all office activities.
Assistant Secretary and Security
Saii Magazine
01.2007 - 01.2009
- Submitted documentation and reports to upper management.
Education
Bachelor of Science - Law
Syrian Virtual University
Damascus Syria 04.2001 -
High School Diploma -
Homs School
Homs Syria 04.2001 -
Skills
- Strong listening and articulation skills
- Analytical and creative reasoning
- Effective team contributor
- Strategic issue analysis
- Proficient in managing multiple tasks
- Skilled in task delegation
- Workplace discipline management
- Efficiency optimization
Certification
ICDL computer course
Interests
Music
Reading
Movies
Psychological sciences
History science
Fishing
Camping
Creative art
Strategic games
Fight art
Military Science
Timeline
Driver
Uber
05.2023 - Current
Supervisor of Operations
Teleperformance Portugal
08.2019 - Current
Teleagent
Telus International
05.2016 - 05.2017
Administration
Strauts FX
04.2016 - 04.2017
Subject Matter Expert/SME
Telus International
11.2015 - 11.2017
Security Officer
Ashtar Tourism Agency
01.2013 - 01.2014
Representative
Investment Security Agency ISA
06.2010 - 06.2013
Office Assistant and Security
Rafidin Internet Club
09.2009 - 09.2010
Assistant Secretary and Security
Saii Magazine
01.2007 - 01.2009
Bachelor of Science - Law
Syrian Virtual University
04.2001 -
High School Diploma -
Homs School
04.2001 -
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