Sofia Ronchis
Telgate
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and constant support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Intercos
04.2022 - Current
- Overall management of foreign accounts both in the EMEA and the US markets in terms of delivery plans, quality claims and logistic shipments
- Use of SAP Order management in all its functions, able to track orders and their production status
- High attention on respecting KPIs for both quality and productivity. Drawing up sales reporting in order to analyze customer trends both in the short and the long-term period
- Focus on customer centricity, then working to solve all escalated issues quickly and professionally
- Close cooperation and teamwork with all company departments, from the supply chain functions to the project management services
Export Customer Service
Gapi Spa
06.2021 - 03.2022
- Customer service activity, offering a complete and full assistance to both national and foreign customers all over the world
- A perfect knowledge of the order processing cycle from the receipt of POs to their acknowledgement in the company system
- Management of non-compliance claims
- Development of commercial offers together with the Area manager of reference
- Management of export documents for both EEC and extra EEC countries
Sales department (Internship)
Recodi Tecnology Srl
03.2021 - 06.2021
- Back-office commercial tasks, from the starting management of orders up to their confirmation
- A supporting figure for the agent of reference, dealing with both cost analysis and commercial offers activities, mainly for the Italian national market
- Great collaboration with the overall company network including suppliers and external partnerships
Education
Master's Degree - Foreign Languages for Management and International Economic Relations
Università Cattolica Del Sacro Cuore
09.2020
Bachelor's Degree - Foreign Languages for Business
Università Cattolica del Sacro Cuore
12.2018
Skills
- Problem-solving attitude
- Able to work under pressure
- Good listener and communicator
- Team-work oriented as well as able to work individually
- Good at respecting deadlines
- Fast learner, always curious to deepen personal and professional skills as well as develop new ones
- Open to dialogue and critical confrontation
- Good knowledge of MS Office (Microsoft Excel, Word and Power Point)
- Good knowledge of Adobe Photoshop and Adobe Indesign
Personal Information
- Date of Birth: 11/15/96
- Nationality: Italian
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
French
Intermediate (B1)
Timeline
Customer Service Specialist
Intercos
04.2022 - Current
Export Customer Service
Gapi Spa
06.2021 - 03.2022
Sales department (Internship)
Recodi Tecnology Srl
03.2021 - 06.2021
Master's Degree - Foreign Languages for Management and International Economic Relations
Università Cattolica Del Sacro Cuore
Bachelor's Degree - Foreign Languages for Business
Università Cattolica del Sacro Cuore
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