Sinan Hristov
Sales Representative
Plovdiv
Summary
Dynamic and results-oriented sales and customer success professional with over six years of experience in the IT and web hosting industry. Expertise in managing high volumes of client interactions through live chat and voice channels, coupled with a strong track record of generating revenue through direct sales and ensuring client retention via renewals. Recognized for a unique blend of persuasive communication and empathetic problem-solving skills, consistently achieving a harmonious balance between client acquisition, retention, and support. Committed to delivering exceptional customer satisfaction while driving business growth.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Sales Agent / Representative
FastComet
01.2019 - 01.2023
- - Handled more than 66,780 initiated live chats and 47,490+ in-depth conversations (5+ messages).
- - Delivered 2,911 successful client sales across four years, earning Sales of the Year in the first year.
- - Secured 1,162 renewals and payments during only 1.5 years of tracked data (true cumulative total higher).
- - Assisted 10,170+ clients in resolving service issues, maintaining a 92% positive customer satisfaction rating.
- - Converted 11 dissatisfied clients who initially rated poorly into successful sales.
- - Minimized cancellations to 502 chats across four years, reinforcing client trust and reducing churn.
- - Collaborated with marketing and management to align sales strategies with company-wide initiatives.
Education
Business And Information Technologies
Paisii Hilendarski University
PlovdivSkills
- - Strong communication and negotiation skills
- - Proven customer service expertise with consistent satisfaction record
- - Experienced in Microsoft Office, CRM software, cPanel, WHMCS
Industry expertise
Sales development
Sales closing
Sales expertise
Sales presentations
Accomplishments
- - Awarded Sales of the Year during first year at FastComet.
- - Maintained consistent top agent status for overall sales, renewals, and issue resolution.
- - Contributed directly to revenue growth and customer loyalty across both sales and retention functions.
Additional Details
- - Date of Birth: 01.05.1997
- - Citizenship: Bulgarian
- - Driving License: Category B
Timeline
Sales Agent / Representative
FastComet
01.2019 - 01.2023
Business And Information Technologies
Paisii Hilendarski University
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