Simona Mihaylova
Customer Service Specialist
Sofia
Summary
I was dedicated on being a Dependable Housekeeper with a solid history of cleaning industry services. Proficient in maintaining order and cleanliness, as well as providing top-quality customer services. I'm a highhlyhighly organized and enthusiastic with a strong focus on customer satisfaction. Resolved issues which led to the resolution of any form of escalations and enforced the safety procedures.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Stateroom Attendant Specialist
Viking
06.2023 - 05.2024
- Fostered a positive working relationship with team members through open communication channels and constructive feedback exchange when necessary.
- Preserved guest privacy by strictly adhering to confidentiality protocols regarding personal belongings or sensitive information encountered during room servicing duties.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Collaborated with fellow team members to ensure consistent quality service standards across all staterooms.
- Followed specialized guest request to ensure a pleasant and enjoyable experience for the guests
- Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
- Upheld brand reputation through adherence to company standards for appearance, grooming, and uniform maintenance while on duty.
- Supported overall ship operations through effective communication with various departments, attending regular staff meetings, and sharing relevant information as needed.
- Participated in emergency drills and safety training sessions to ensure readiness in the event of any shipboard incidents.
- Ensured safety compliance by adhering to established ship policies and procedures during routine tasks.
- Demonstrated versatility in adapting to different cabin layouts, sizes, and guest preferences while maintaining service excellence.
Credit Consultant
BNP Paribas Securities Services
09.2021 - 05.2022
- Facilitated group workshops on various aspects of personal finance management, empowering attendees to make informed decisions regarding their credit health.
- Generated detailed performance reports to track progress towards individual client goals, facilitating adjustments as needed for optimal outcomes.
- Optimized company revenue through the implementation of effective pricing structures based on market research and competitor analysis.
- Conducted thorough credit analyses to identify issues, reduce risks, and optimize client creditworthiness.
- Oversaw business development to originate new client opportunities.
- Evaluated potential risk factors associated with loan applications, enabling informed decision-making for lenders and minimizing default rates.
- Ensured compliance with all regulatory requirements by staying current on changes within the industry and updating policies accordingly.
Customer Service Representative
Kristal
03.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Science - Social Service
Sofia University St. Kliment Ohridski
Sofia06.2024
High School Diploma -
Profiled Science And Mathematics High School
Lovech, Bulgaria06.2020
Skills
- Efficient work ethic
- Laundry proficiency
- Customer service focus
- Personal hygiene maintenance
- Safety awareness
- Basic Maintenance Knowledge
- First Aid Training
- Team player attitude
- Adaptable nature
- Detail Oriented
- Flexible Schedule
- Cross-cultural sensitivity
- Polite telephone etiquette
- Housekeeping
Additional Information
I'm an enthusiastic and motivated individual. I am dedicated to developing myself further in my personal and professional life. I've traveled the world in search of a great place to work so I may find and reach my potential. I've learned that I am at my best when helping and serving others reach their goals and achievements whether they be professional or personal. I am looking for a large and developed company which can provide me with the necessary stability to grow and expand my abilities to become a well-rounded professional.
Software
Interests
Timeline
Stateroom Attendant Specialist
Viking
06.2023 - 05.2024
Credit Consultant
BNP Paribas Securities Services
09.2021 - 05.2022
Customer Service Representative
Kristal
03.2021 - 07.2021
Associate of Applied Science - Social Service
Sofia University St. Kliment Ohridski
High School Diploma -
Profiled Science And Mathematics High School
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