Simona Dimitrova
Blagoevgrad
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sales Associate
Cool As A Moose
06.2024 - 10.2024
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server
Side Street Cafe
06.2020 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Nice Place Restaurant
01.2018 - 04.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Server
All Stars
04.2016 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Education
Master of Science - Medicinal Chemisrty
Southwest University "Neofit Rilski"
Blagoevgrad, Bulgaria05-2023
Bachelor of Science - Medicinal Chemistry
Southwest University "Neofit Rilski"
Blagoevgrad, Bulgaria06-2021
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Task prioritization
Cleanliness standards
Cash handling
Order management
Multi-tasking strength
Problem-solving skills
Excellent people skills
Timeline
Sales Associate
Cool As A Moose
06.2024 - 10.2024
Server
Side Street Cafe
06.2020 - 10.2024
Bartender
Nice Place Restaurant
01.2018 - 04.2020
Server
All Stars
04.2016 - 03.2020
Master of Science - Medicinal Chemisrty
Southwest University "Neofit Rilski"
Bachelor of Science - Medicinal Chemistry
Southwest University "Neofit Rilski"
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