Simeon Yochev

Managing a team of Leads to deliver exceptional customer experiences. Skilled in handling escalations, optimizing support processes, and developing policies to enhance service quality. Adept at analyzing customer feedback to drive product improvements and ensure satisfaction. Strong communicator with expertise in team leadership, conflict resolution, and cross-functional collaboration.

Team Manager is responsible for the day-to-day
operational activities and a team of Advisors, being
responsible for their performance and development, focusing
on the execution of the KPI's. Team
Manager prepares to undertake suitable and timely actions in
order to solve situations and ensures that their team is
functioning in a correct way.

Team Manager is responsible for the day-to-day
operational activities and a team of Advisors, being responsible for their performance and development, focusing
on the execution of the KPI's. Team Manager prepares to undertake suitable and timely actions in order to solve situations and ensures that their team is
functioning in a correct way.

Responsible to promote positive corporate image to the client.
High quality, professionalism and positive attitude in all
interactions with the customers. The position includes a wide
range of customer service issues and problems.

The best catering company for VIP events in the country. Intense work with long work hours. Perfect service for the guests and players of the event. Very high standards. Communication with participants from around the world. Organizing the work process and giving tasks to the other people employed for the event.

Making calls with the debtors of phone companies in
Bulgaria. Reminding them when they have to make
Payments and making sure their debts are in check.

Responsible for both main bar and server orders. Fast service of the highest standard for over two hundred international guests. Extensive working hours.

Assisting the captain and studying the systems of the ship. Experiencing the routine in a ship’s organization from first hand.