Hi, I’m
Silviya Chaneva
Sofia
Summary
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations. Front as well as back office assistance experience.
Overview
13
years of professional experience
11
years of post-secondary education
3
Languages
Work History
VenturesLab EOOD
Customer Support Specialist
09.2023 - 07.2024
Job overview
- Company Overview: Gambling industry
- Gambling industry: Technical assistant, account management,collaborated with internal teams, compliance queries, promotions queries.
Expert Solutions
Customer Support Specialist Tier 3
01.2022 - 09.2023
Job overview
- Company Overview: Gambling industry
- Gambling industry : resolved customer queries related to deposits and payouts, current promotions, compliance and law regulation, technical issues.
- Ongoing Risk Analyst training.
Sutherland Bulgaria
HR and KYC Specialist for Amazon Luxembourg
05.2021 - 12.2021
Job overview
- Preparing candidates for onboarding, issuing contracts, working with immigration services in Luxembourg regarding work authorization documents, preparing reports on weekly basis for the new joiners and rehires, constantly in contact with recruiters and hiring managers
- KYC documentation
Sutherland Bulgaria
G Suite Technical Support Specialist Tier 2
11.2019 - 05.2021
Job overview
- Resolve G Suite Google product related issues as well as most of the included services: Gmail, Hangouts, Drive, Groups, Classroom, Google Voice, Vault, Calendar, Docs
- Account recovery and takeover cases, highjacking and impersonation cases
Cargo System LTD
Manager Groupage Line BG-GR - Land Transport
09.2018 - 11.2019
Job overview
- Responsible for collecting partial loads and assembling them in own tilt trucks
- I send offers, communicate with Greek and Bulgarian companies, organize deliveries, supervise warehouse activities, navigate drivers, prepare packing lists, CMRs, issue invoices, payments related tasks
Self-Employed
02.2013 - 09.2018
Job overview
- Consulted different international companies with business interests in various Bulgarian market fields
Cargo System LTD
Manager Road Freight Department
05.2011 - 01.2013
Job overview
- Responsible for all cargo deliveries within EU
Education
Foreign Language School Vasil KaragyozovYambol, Bulgaria
English Language Profile from English
01.1999 - 04.2004
Academy of Economics D.A. TsenovSvishtov, Bulgaria
Bachelor of International Economic Relations
01.2005 - 04.2009
Academy of Economics D.A. TsenovSvishtov, Bulgaria
Master of International Business and Finance
01.2009 - 04.2010
Skills
Customer service expert
Customer response
SLA
SalesForce
CRM
KYC specialist
Risk related and analytical skills
Multi tasking
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Decision-Making
Personal Information
- Date of Birth: 09/25/86
- Gender: Female
- Nationality: Bulgarian
Timeline
Customer Support Specialist
VenturesLab EOOD
09.2023 - 07.2024
Customer Support Specialist Tier 3
Expert Solutions
01.2022 - 09.2023
HR and KYC Specialist for Amazon Luxembourg
Sutherland Bulgaria
05.2021 - 12.2021
G Suite Technical Support Specialist Tier 2
Sutherland Bulgaria
11.2019 - 05.2021
Manager Groupage Line BG-GR - Land Transport
Cargo System LTD
09.2018 - 11.2019
Self-Employed
02.2013 - 09.2018
Manager Road Freight Department
Cargo System LTD
05.2011 - 01.2013
Academy of Economics D.A. Tsenov
Master of International Business and Finance
01.2009 - 04.2010
Academy of Economics D.A. Tsenov
Bachelor of International Economic Relations
01.2005 - 04.2009
Foreign Language School Vasil Karagyozov
English Language Profile from English
01.1999 - 04.2004