Data Entry and Data Analyst, Virtual Assistant
Open to work
SILVIA GEORGIEVA
Teams Bulgaria Outsourcing EOOD
Sofia,Bulgaria
Work preference
Job search status:
Open to work
Desired job title
Data Entry AdministratorData AnalystVirtual AssistantData Entry Clerk
Work Type
Full timePart time
Location preference
RemoteHybrid
Open to relocation:
No
Minimum Desired Compensation
лв86/hr
Important to me
Working remotely optionHealthcare benefitsPaid time offWork-life balanceFlexible work hoursCareer advancementPaid sick leaveCompany culturePersonal development programmesStock options / equity / profit sharing
3
Languages
3
years of post-secondary education
30
Years of experience
I am experienced professional with over 17 years of international expertise in front office operations, customer service, and cross‑functional coordination. I bring strong analytical capabilities, advanced communication skills, and proven experience in scheduling, process management, and effective issue resolution. Fluent in English and Spanish.
I have solid professional experience in data entry, data management, data analysis, administrative oversight, and virtual assistance. I work confidently with CRM platforms, internal data systems, HR software, and information processing tools. My background includes HR recruitment processes (HR Level 3), documentation preparation, file management, and customer service optimization.
For the past eight years, I have successfully worked in a home‑office environment, maintaining high productivity, excellent organization, and a healthy work‑life balance. I am known for my initiative, attention to detail, discretion, and ability to improve workflows in fast‑paced business environments.
Work history
Sr. Technical Support, Team Leader, HR Specialist
- Managed end-to-end client cases via phone, email, chat, and video
- Delivered customer service and resolved problems, ensuring client satisfaction and retention
- Coordinated priority cases and escalated issues, facilitating effective communication across teams
- Utilised CRM systems: Salesforce, Zendesk, Zoho, Kustomer, Jira
- Supported team training and process improvements
- Provided HR support during the transition period, maintaining continuity of operations and employee relations
- Investigated recurring technical issues to develop long-term solutions.
- Implemented new software systems with minimal disruption to business operations.
- Tracked computer system and network performance to identify root causes of issues.
- Assisted with research and analysis of compensation data to ensure appropriate setting of pay levels.
Customer Care Sup, HR and Administration
- Supervised customer communications and front-line operations, ensuring high-quality service delivery
- Coordinated global HR functions for Latin America, including onboarding, employee records, and payroll management
- Managed administrative processes, documentation, and reporting to support efficient operations
- Facilitated effective communication by translating documents between English and Spanish and client correspondence
- Coordinated with international teams and operational centres
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Customer Support & Help Desk Specialist
- Provided customer support via phone, email, and chat
- Maintained customer satisfaction and service quality through effective issue resolution
- Engaged with clients in various workplace settings to provide tailored support
- Executed data entry and case tracking to ensure timely issue resolution
- Led training sessions for staff skill improvement.
- Enhanced product quality to exceed customer expectations.
Sr. Front Office/Supervisor/Local Manager
- Processed sales orders, reservations, invoicing, and financial reports daily.
- Verified vehicle maintenance, completing repairs to address workflow blockers without delay.
- Coached staff and shared resources to strengthen performance and collaboration.
- Conducted regular performance evaluations to ensure quality of service.
- Created digital file classification system for company-wide use.
- Led and managed administrative staff to maintain smooth daily operations.
Administrative & Financial Specialist
- Conducted financial analysis for audits, reporting, and strategic decision‑making.
- Provided financial and trade economics guidance to support business planning.
- Managed administrative operations, contracts, and client commitments to ensure alignment with company objectives.
- Produced accurate, timely, and detailed financial reports for stakeholders.
- Participated in corporate decision‑making to support sustainable company growth.
- Built strong relationships with key stakeholders through effective communication and collaboration.
- Developed innovative solutions to resolve complex financial and operational challenges.
- Implemented data management systems to ensure information integrity and confidentiality.
- Set financial goals aligned with overall business strategy.
- Optimised asset allocation through strategic planning and financial analysis.
- Streamlined budgeting processes to improve fiscal efficiency and control.
- Managed investment portfolios to maximise returns through careful oversight.
- Analysed market trends to support investment strategy and business decisions.
- Strengthened internal controls through regular audits and financial reviews.
- Reviewed balance sheets and income statements to assess financial health.
- Developed annual and quarterly budgets for operational and strategic planning.
- Updated and maintained financial models to ensure ongoing accuracy.
- Supported business operations and cross‑department coordination to enhance organisational effectiveness.
- Managed logistics for importing and exporting goods efficiently.
Skills
Front office operations
Client relations
Customer experience
CRM systems
Multichannel communication
Issue resolution
Administrative support
Scheduling and coordination
Team support and management
Human resources
Business efficiency and financial analysis
SQL
Python
Power BI
Tableau
Notion (in training for business analyst certification)
ChatGPT
Canva
Slider
Copilot
DeepSeek
Zendesk
Zoho
Kustomer
InfoServ
Clock
PMS
Oracle PeopleSoft
ServiceNow.
MS Office 365: Word
Excel
Outlook
Calendar
PowerPoint
Google Workspace (Google Sheets and Mobi Sheets)
Teams
Zoom
VPN/Linux
AnyDesk
Facilities management
Education
NVQ Level 4 - Economics and Finances
Bachelor of Business Administration - Economics and Finances
Languages:
Bulgarian – Native
English – Professional – B2
Spanish – Professional to near-native proficiency – C1
Affiliations
- Traveling and going on Rural Tourism
- Meditation - Yoga, Thai Chi, Kangoo Jumps, and Zumba
- Wellness and SPA — I go to places where I can practice in peace several times per year.
- Reading online books and spend enough time with my family and friends
- To learn new skills in different areas and to improve my skills at every stage
- Charity and participation in charitable campaigns
Timeline
Sr. Technical Support, Team Leader, HR Specialist
Teams Bulgaria Outsourcing EOOD
Mar 2022 - June 2026Read More
Customer Care Sup, HR and Administration
Global Services LTD, Sutherland Global Services LTD
Jan 2018 - Jan 2022Read More
Customer Support & Help Desk Specialist
Concentrix Services Bulgaria, SITEL Bulgaria OOD, C3 Europe Ltd.
Jan 2010 - Jan 2018Read More
Sr. Front Office/Supervisor/Local Manager
Auriga Crown car hire - Balearic Islands
Feb 2002 - Mar 2010Read More
Trade University
Bachelor of Business Administration from Economics and Finances
Mar 1996 - Sept 1996Read More
Administrative & Financial Specialist
BG Therm LTD
Jan 1996 - Jan 2002Read More
Bulgarian Danish College
NVQ Level 4 from Economics and Finances
Sept 1993 - Nov 1995Read More