Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheni Kasabyan

Sheni Kasabyan

Plovdiv

Summary

This job made me more responsible, multitasking, specialist on analyst data and other retail and KPI .


Successfully manage a hundred emails per day, communication on phone and email at the same time, coordinating all the processes in Retail Department, Marketing & Purchases departments, also the Logistics department.

Overview

6
6
years of professional experience

Work History

Retail Sales Coordinator

Sport Depot AD
Sofia, Sofia-Capital
03.2022 - Current

Conducted regular audits of merchandise stock levels, ensuring accurate inventory counts.

  • Coordinated staff schedules to ensure optimal coverage during peak shopping hours.
  • Collaborated with marketing department to develop targeted advertising campaigns that drove brand awareness.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
  • Collaborated with store management to create eye-catching promotional displays.
  • Analyzed sales data to identify opportunities for improvement in product selection and pricing strategies.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Cashier

Sport Depot AD
Plovdiv, Plovdiv
10.2019 - 03.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Masters in Business Information Systems - Information And Computer Systems

University of Plovdiv "Paiii Hilendarski"
Plovdiv
04.2001 -

Bachelor of Agricultural Iconomics - Agricultural Iconomics

Agricultural University of Plovdiv
Plovdiv
04.2001 -

Skills

Performance analysis

Customer service

Decision-making

Critical thinking

Store opening and closing

Market analysis

Retail operations

Teamwork

Willingness to learn

Problem-solving

Time management

Multitasking

Self motivation

Timeline

Retail Sales Coordinator

Sport Depot AD
03.2022 - Current

Cashier

Sport Depot AD
10.2019 - 03.2022

Masters in Business Information Systems - Information And Computer Systems

University of Plovdiv "Paiii Hilendarski"
04.2001 -

Bachelor of Agricultural Iconomics - Agricultural Iconomics

Agricultural University of Plovdiv
04.2001 -
Sheni Kasabyan