Shahad Al Qaraghuli
Baghdad,IRAQ
Summary
Accomplished IT Department Lead at Iraqi Tadhamon Company, adept in team management and proficient in cutting-edge technology. Excelled in enhancing operational efficiency and fostering corporate communications. Demonstrated promotions expertise with a proven track record of optimizing team performance and customer satisfaction. Renowned for multitasking strength and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
IT Department Lead
Iraqi Tadhamon Company for General Contracting Ltd
04.2024 - Current
- Supervised existing employees and recruited, interviewed and hired new ones.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
IT Specialist
Mersa Group Company
04.2023 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
Accounts Assistant and Customer Support Specialist
Earthlink
05.2022 - 01.2023
Call Center Agent
Al-Rimal Company (Call Center)
02.2020 - 04.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Sales Associate
Baghdad International Airport Duty-Free
06.2018 - 01.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bank Teller and Customer Service Representative
Development Bank
03.2015 - 04.2018
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Science - Computer Engineering
Altrath University
Baghdad, Iraq07-2014
Skills
- Promotions expertise
- Team management
- Proficient in [software]
- Corporate communications
- Team Training
- Task delegation
- Knowledgeable about [technology]
- Curriculum development
- Multitasking strength
Languages
Arabic
Native language
English
Intermediate
B1
Turkish
Upper intermediate
B2
Timeline
IT Department Lead
Iraqi Tadhamon Company for General Contracting Ltd
04.2024 - Current
IT Specialist
Mersa Group Company
04.2023 - 03.2024
Accounts Assistant and Customer Support Specialist
Earthlink
05.2022 - 01.2023
Call Center Agent
Al-Rimal Company (Call Center)
02.2020 - 04.2021
Sales Associate
Baghdad International Airport Duty-Free
06.2018 - 01.2020
Bank Teller and Customer Service Representative
Development Bank
03.2015 - 04.2018
Bachelor of Science - Computer Engineering
Altrath University
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