Alexandra Giakoupi
Sofia
Summary
I am a highly organized and diligent professional, recognized as a top performer in all my previous roles. With a flexible approach, I excel at managing multiple priorities while maintaining a positive attitude. I am always willing to take on additional responsibilities to drive team success and achieve organizational goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Monetization & Integrity Analyst
Alorica
Sofia, Sofia-Capital
08.2024 - Current
- Monitored and analyzed user behavior to identify fraudulent activity, suspicious transactions, and policy violations.
- Implemented data-driven strategies to maintain a fair and safe environment for users while maximizing business objectives.
- Contributed to building and maintaining a reputation for product integrity and user trust through transparency and ethical practices.
- Ensures the platform users have a safe experience while viewing advertisements.
Content moderator TTR1 (Greek & Albanian)
Alorica
02.2023 - 08.2024
- Effectively monitored and reviewed content to ensure compliance with community guidelines and content policies
- Participated in training sessions to enhance skills and stay updated on evolving content moderation best practices and guidelines
- Stayed abreast of industry trends and updates to remain informed about potential challenges related to content moderation
- Remained in the top 2 of employees by reaching KPIs for accuracy and AHT.
Technical Support Engineer (Greek & English)
Dell Computers
08.2021 - 02.2023
- Highly skilled in fixing any technical problems, including network configuration and account setup, clarifying the doubts that customers raise with regard to products through their calls and emails, and resolving their issues on priority
- Ability to research, diagnose, troubleshoot, and resolve the issues to the clients' satisfaction
- Install and configure computer applications/operating systems
- Monitor and maintain computer networks
- Keep track of users' system issues until they are resolved by adhering to the agreed timelines
Customer Support Agent (Greek & English)
Foundever
10.2020 - 08.2021
- Process inbound calls from wire transfer Customers, agents and Money Order Customers.
- Process of transactions telephone and working with several computer programs including mainframe.
- Properly escalate telephone calls to escalated departments, process online call sheets and required documentation.
Supplier Support Expert (Greek & English)
Coca-Cola Hellenic Company
Sofia, Sofia-Capital
12.2018 - 01.2020
- Responsible for accurate, complete and timely execution of daily tasks related to financial accounting targets on SAP system
- Exceeding expectations by resolving issues fast and with quality
- Ensuring that all management processes are adhered and initiating improvements
- Driving for Results while dealing with ambiguity effectively
- Making productive use of technology tools and systems to ensure effective service delivery and accurate data agreement
- Working towards agreed KPI's and Service Partnership Agreements
- Processing HR requests within SSF and SAP HR systems so that the BSO operational objectives are realized
- Delivering high quality service to the Shared Service Centre customers
HR Specialist (Greek & English)
Coca-Cola Hellenic Company
06.2018 - 12.2018
- Making productive use of technology tools and systems to ensure effective service delivery and accurate data agreement.
- Working towards agreed KPI’s and Service Partnership Agreements.
- Processing HR requests within SSF and SAP HR systems so that the BSO operational objectives are realized.
- Delivering high quality service to the Shared Service Centre customers
Education
BACHELOR'S DEGREE - Social Anthropology
Panteion University
01.2005 - 01.2009
MASTER'S DEGREE - Existential Psychotherapy
Gignesthai Institute of Human Psychology
01.2014 - 01.2016
Skills
Timeline
Monetization & Integrity Analyst
Alorica
08.2024 - Current
Content moderator TTR1 (Greek & Albanian)
Alorica
02.2023 - 08.2024
Technical Support Engineer (Greek & English)
Dell Computers
08.2021 - 02.2023
Customer Support Agent (Greek & English)
Foundever
10.2020 - 08.2021
Supplier Support Expert (Greek & English)
Coca-Cola Hellenic Company
12.2018 - 01.2020
HR Specialist (Greek & English)
Coca-Cola Hellenic Company
06.2018 - 12.2018
MASTER'S DEGREE - Existential Psychotherapy
Gignesthai Institute of Human Psychology
01.2014 - 01.2016
BACHELOR'S DEGREE - Social Anthropology
Panteion University
01.2005 - 01.2009
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