Savina Veleva
Sofia,Bulgaria
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Global Mobility Operations Specialist
Cargill Bulgaria
Sofia
06.2017 - Current
- Responsible for assisting with Global Mobility assignments, compensation, system setup and assisting others with supporting international assignments. This includes process delivery, data research and analysis, tools and compliance as well as client/vendor interaction (EY, Weichert, Mercer).
- Payroll and tax payments execution - being responsible for salary, bonus and tax payments to Cargill employees on assignment.
- Having participated in two knowledge transfers - one in Singapore in July 2017 and one in Minneapolis, Minnesota, USA in June 2019.
- Streamlined operational procedures for improved efficiency.
- Delivered top quality customer service by addressing client concerns promptly.
Customer Support Representative
CSMS Ltd.
Sofia
01.2017 - 05.2017
- Provided customer service in English to VIP clients via email, live chat and over the phone.
- Followed up on unresolved issues to guarantee quick solutions.
- Took initiative in identifying patterns of queries from customers, contributing to process improvements.
- Organized training sessions for new hires, improving team performance.
Data Analyst
A Data Pro Ltd.
Veliko Tarnovo
12.2015 - 09.2016
- Conducted due diligence on individuals and companies. Processed and summarized financial articles and legal documents in Chinese and English on a daily basis.
- Researched information in Chinese and English and wrote reports for clients like Dow Jones to help them make a decision on whether they would like to work with the subject of the report or not.
Freelance Media Analyst
A Data Pro Ltd.
Veliko Tarnovo
04.2011 - 12.2015
- Data and media monitoring and analysis.
- Translated from Chinese and English sources and summarized articles.
- Worked for clients like Precise and Synthesio.
English Language Teacher
Only School/English World School
Guilin, Guangxi, China
12.2013 - 06.2014
- Taught English language to children aged 4-12.
- Planned lessons and played educational games.
Education
Graduate Program - Spanish and Chinese language courses through the Graduate Student-at-Large (GSAL) program
The University of Chicago
Chicago, Illinois, USA 10.2016 - 12.2016
Certificate of Higher Education - Chinese Language and Culture
Guangxi Normal University
Guilin, Guangxi, China 09.2013 - 07.2014
Bachelor of Arts - Applied Linguistics in Chinese and English Language and Culture
St. Cyril and St. Methodius University of Veliko Tarnovo
Veliko Tarnovo, Bulgaria 10.2010 - 05.2015
Skills
- Payroll Execution
- Data Management and Analysis
- Translation and Research
- Customer Relations
- Microsoft Office
- Document Management
- Compliance Awareness
- Proven Ability to Meet Deadlines
- Multitasking and Task Prioritization
- Ability to Work Under Pressure
- Working Independently and in a Team
Languages
English
Fluent
Chinese (Mandarin)
Intermediate
Spanish
Elementary
French
Elementary
Certification
▪ Certificate in Advanced English, 2007
▪ HSK (The Chinese Proficiency Test) IV, 2015
▪ TOEFL, 2016 - 108/120
Timeline
Global Mobility Operations Specialist
Cargill Bulgaria
06.2017 - Current
Customer Support Representative
CSMS Ltd.
01.2017 - 05.2017
Graduate Program - Spanish and Chinese language courses through the Graduate Student-at-Large (GSAL) program
The University of Chicago
10.2016 - 12.2016
Data Analyst
A Data Pro Ltd.
12.2015 - 09.2016
English Language Teacher
Only School/English World School
12.2013 - 06.2014
Certificate of Higher Education - Chinese Language and Culture
Guangxi Normal University
09.2013 - 07.2014
Freelance Media Analyst
A Data Pro Ltd.
04.2011 - 12.2015
Bachelor of Arts - Applied Linguistics in Chinese and English Language and Culture
St. Cyril and St. Methodius University of Veliko Tarnovo
10.2010 - 05.2015
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