Summary
Overview
Work History
Education
Skills
Software
Reading books, Pilates
Timeline
Generic
Savina Petrova

Savina Petrova

Sales Specialist
Svilengrad

Summary

Dynamic Sales Specialist with a proven track record at EAS Aluminium Ltd, excelling in client relations and post-sales support. Adept at needs assessment and complaint resolution, I foster strong customer connections, enhancing satisfaction and loyalty. Fluent in English,Bulgarian and Turkish, I effectively manage the operations throughout the whole process and adapt to industry trends for continuous improvement.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Sales Specialist

EAS ALUMINIUM LTD
06.2022 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.
  • Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built strong client relationships through consistent communication and effective problemsolving.

Personal Relationship

Star Princess Casino
03.2021 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Personal Relationship

Ramada Princess Casino
10.2019 - 10.2020
  • Established strong relationships with local businesses for sponsorships and event collaborations, raising public profile of the club.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Receptionist

Star Princess Casino
08.2017 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

No Degree - Linguistics - Bulgarian And Turkish

Paisii Hilendarski University
Plovdiv, Bulgaria
04.2001 -

Skills

Client relations

Inquiry handling

Sales reporting

Needs assessment

Complaint resolution

Client engagement

Post-sales support

ERP System Proficiency

Staff education and training

Customer service

FLUENT IN English

FLUENT IN Turkish

Software

Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

ERP System

Google Spreadsheet

Microsoft TEAMS

Reading books, Pilates

Reading (English & Russian Literature, Psychology)
I have a strong interest in classical and contemporary fiction, particularly English and Russian literature. I also read non-fiction, especially psychology-related works, which deepen my understanding of human behavior and communication—skills valuable in both team collaboration and client interaction.


Pilates
Regularly practicing Pilates has helped me develop focus, discipline, and physical resilience. It enhances my mental clarity and supports a balanced lifestyle, which I believe is key to consistent professional performance.

Timeline

Sales Specialist

EAS ALUMINIUM LTD
06.2022 - Current

Personal Relationship

Star Princess Casino
03.2021 - 03.2022

Personal Relationship

Ramada Princess Casino
10.2019 - 10.2020

Receptionist

Star Princess Casino
08.2017 - 09.2019

No Degree - Linguistics - Bulgarian And Turkish

Paisii Hilendarski University
04.2001 -

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Savina PetrovaSales Specialist