Samira Shakirova
Dundee,Angus
Summary
University of Dundee BSc Psychology graduate, currently undertaking programming courses such as CS50 Harvard online course, preparing to break into the field of IT and tech. With an interest in human-computer interaction (HCI) and adequate skills in customer service, problem resolution, and communication, as demonstrated by my experience in volunteering, internships, and extra-curricular activities, I demonstrate relevant skills that will be useful in the field of IT.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Carwash Assistant
Wash & Glow
Dundee
08.2023 - 06.2024
- Technical Services: Handled minor technical issues with carwash equipment, demonstrating an ability to troubleshoot and resolve technical problems efficiently. Effectively maintained and advised on some administrative tasks. Trusted by the team to deposit cheques in their business bank account.
- Process Optimisation : Identified inefficiencies in workflow and proposed solutions to enhance productivity, demonstrating analytical thinking and problem-solving skills. For example, the car wash waiting-in room was very unorganised and untidy. Therefore, I proposed that the team and I clean it to make it more accessible to clients and more pleasant for the team during their break, which increased mood and productivity.
- Customer Service: Interacted with diverse customers, addressing their needs and resolving complaints, which enhanced my communication and problem-solving skills.
- Team Collaboration: Worked closely with team members to ensure smooth operation, fostering a collaborative work environment. For example, I carried out various tasks at the end of the work chain, such as drying cars, cleaning car sills, and waxing tyres.
Charity Week Ambassador
Islamic Relief
Glasgow, Lanarkshire
04.2022 - 12.2022
- As an international team - raised £1.9 million in 1 week for orphans and needy children worldwide and invested in creating sustainable projects (e.g., building schools and training teachers).
- Trained 2 Scottish Islamic societies on having a successful and smooth Charity Week experience.
- Led CW information meetings and workshops to engage my team and societies so they were prepared.
- Acted as a role model to provide professional and positive representation.
- Worked flexibly to meet the demands of changing campaigns.
President of Dundee University Islamic Society
University of Dundee Student Union
Dundee, Angus
05.2021 - 05.2022
- Managed and delegated tasks to a committee of 13 students.
- Provided strong leadership and impactful decision-making to meet goals successfully.
- Organised various events for students and the wider community.
- Developed key operational initiatives to broaden the committee's outreach to students and the wider Dundee community. For example, there were various campaigns, such as 'Believe And Do Good' - dedicated a week to give back to the community and support those in need (e.g., donating food and supplies to food banks, litter clean-up, etc).
- Collaborated with local and non-local businesses and charities (e.g., Islamic Relief).
- Managed finances and budgets within the committee and from events organised.
- Collaborated with local sponsors.
- Winner of the 'Most Active' Society award at the University of Dundee.
- Participated in Charity Week, a campaign run by Islamic Relief, and raised £4,844.66, the largest donation in Scotland in 2021.
- Winner of 'The Best Social Media' award and 'Best Display of Unity' award for an auction event organised by DUIS, given to the committee by Charity Week.
Vice-President, Dundee University Islamic Society
University of Dundee Student Union
Dundee, Angus
04.2020 - 04.2021
- Worked with various committee members to establish objectives and decisively lead operations.
- Worked closely with the committee President and oversaw meetings/events/tasks in their absence.
- Allocated resources to the committee and projects based on need, performance and availability.
- The committee was the winner of the 'Best Society' award 2020/21 from University of Dundee
Research and development internship
The Wellbeing Venture
Dundee, Angus
01.2021 - 03.2021
- Developed better communication skills since communication during the COVID-19 pandemic had to occur remotely. Therefore, interactions with my employer were through email and Zoom/Microsoft Teams.
- Managed time effectively to meet deadlines.
- Completed an independent project/experiment for the company that included Bulgarian/English participants. The results were published on the company app and website for users to view.
- Sought feedback actively and used it to improve performance.
Florist internship
Forget-Me-Not
Dundee, Angus
03.2015 - 04.2015
- Designed and assembled floral displays using various construction techniques.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Cleaned vases and swept shop floors to maintain a tidy appearance.
- Received orders in person, by phone and online, processing within allocated timeframes.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
Bachelor of Science - Psychology
University of Dundee
Dundee/Scotland 09.2019 - 06.2023
Certificate of completion - Computer Science (CS50)
Harvard
Cambridge/Massachusetts 05.2024 -
SVQ Level 5 - Introductory Arabic Language
Al-Maktoum College of Higher Education
Dundee/Scotland 09.2019 - 06.2020
Skills
- Trained in First Aid
- SPSS Programme Experience
- Coding
- Customer Service
- Microsoft Office
- Excel proficiency
- Strong Communication Skills
Languages
English
Fluent
Bulgarian
Native
Arabic
Beginner
Accomplishments
- Earned Volunteer Plus Award from the University of Dundee 2021/22
- Earned Bronze Youth Achievement Award
- Earned FP Art Centenary Award 2019 from Harris Academy
- Earned Best Music Group Award 2019 from Harris Academy
- Representative of Harris Academy in the Dundee City-Wide Pupil Voice
Affiliations
- Running
- Tennis
- Badminton
- Violin player (Participated in high school and Dundee local orchestra, including Ceilidh group).
References
References available upon request.
Timeline
Certificate of completion - Computer Science (CS50)
Harvard
05.2024 -
Carwash Assistant
Wash & Glow
08.2023 - 06.2024
Charity Week Ambassador
Islamic Relief
04.2022 - 12.2022
President of Dundee University Islamic Society
University of Dundee Student Union
05.2021 - 05.2022
Research and development internship
The Wellbeing Venture
01.2021 - 03.2021
Vice-President, Dundee University Islamic Society
University of Dundee Student Union
04.2020 - 04.2021
Bachelor of Science - Psychology
University of Dundee
09.2019 - 06.2023
SVQ Level 5 - Introductory Arabic Language
Al-Maktoum College of Higher Education
09.2019 - 06.2020
Florist internship
Forget-Me-Not
03.2015 - 04.2015