Summary
Overview
Work History
Education
Skills
Timeline
Generic
Samed Kerem Tozduman

Samed Kerem Tozduman

Varna

Summary

I was living in Istanbul before and decided to study at the university in Varna, Bulgaria. Over time, I got used to the city of Varna and built my life here. I am married and have a child.I love a peaceful life. I love spending time with my family.Even though I changed country, I adapted easily. I am a person who is always open to innovations.

I have strong problem-solving skills, a desire to learn, and excellent communication skills. I am ready to contribute to team success and achieve positive results. I am ready to take on new challenges and advance corporate goals with dedication and enthusiasm.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Casino Croupier

Online Casino
09.2019 - 11.2021

✔️I worked as a croupier at an online casino provider. I croupiered casino games such as Black Jack, Poker, Roulette, and Baccarat. I was a croupier who paid attention to the casino rules, games, and rules against the players and worked in croupier.


✔️ I worked day and night shifts for about 2 years and gained good work experience.

Live Support Staff Member

Online Casino
08.2021 - 12.2023

✔️I worked as live support on an online casino website.I helped players with Bonuses, deposits and withdrawals.

✔️I helped and informed players about technical issues that arose in the games. During busy promotional periods, I quickly informed them all.

✔️I helped resolve problems with the games by reporting them to my superiors. Customer satisfaction is very important to me, so I offered every assistance I could to all of them. I provided superior performance in busy day and night shifts.

Finance Manager

Online Casino
08.2022 - 01.2024

✔️ By showing top performance in the live support team, I was transferred to the finance department of the same company where I worked and helped players with their investment and withdrawal transactions.

✔️I shared and control the necessary deposit account information for my clients' deposit on the website. I also implemented the necessary controls to ensure secure withdrawals.

✔️I am knowledgeable and experienced in many deposit and withdrawal methods. I have worked safely and without any problems during busy periods.

Customer Service Call Center Agent

Online Casino
05.2023 - 01.2025

✔️In the online casino, we were calling new customers and inviting them to the site. We were informing customers about the bonus advantages of the online site.

✔️We were calling our VIP customers when they had requests and helping them with their problems.

✔️We were bringing new customers to our website with positive and motivating conversations.

Education

Pendik Merkez Primary School
İstanbul
06-2005

Pendik High School
İstanbul
04.2001 -

Nikola Vaptsarov Naval Academy
Varna
12-2022

Skills

Effective team collaboration

Timeline

Customer Service Call Center Agent

Online Casino
05.2023 - 01.2025

Finance Manager

Online Casino
08.2022 - 01.2024

Live Support Staff Member

Online Casino
08.2021 - 12.2023

Casino Croupier

Online Casino
09.2019 - 11.2021

Pendik High School
04.2001 -

Pendik Merkez Primary School

Nikola Vaptsarov Naval Academy
Samed Kerem Tozduman