Summary
Overview
Work History
Education
Skills
Timeline
Generic
Samed Kerem Tozduman

Samed Kerem Tozduman

Varna

Summary

I was living in Istanbul before and decided to study at the university in Varna, Bulgaria. Over time, I got used to the city of Varna and built my life here. I am married and have a child.I love a peaceful life. I love spending time with my family.Even though I changed country, I adapted easily. I am a person who is always open to innovations.

I have strong problem-solving skills, a desire to learn, and excellent communication skills. I am ready to contribute to team success and achieve positive results. I am ready to take on new challenges and advance corporate goals with dedication and enthusiasm.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Casino Croupier

Online Casino
09.2019 - 11.2021

✔️I worked as a croupier at an online casino provider. I croupiered casino games such as Black Jack, Poker, Roulette, and Baccarat. I was a croupier who paid attention to the casino rules, games, and rules against the players and worked in croupier.

✔️ I worked day and night shifts for about 2 years and gained good work experience.

Live Support Staff Member

Online Casino
08.2021 - 12.2023

✔️I worked as live support on an online casino website.I helped players with Bonuses, deposits and withdrawals.

✔️I helped and informed players about technical issues that arose in the games. During busy promotional periods, I quickly informed them all.

✔️I helped resolve problems with the games by reporting them to my superiors. Customer satisfaction is very important to me, so I offered every assistance I could to all of them. I provided superior performance in busy day and night shifts.

Finance Manager

Online Casino
08.2022 - 01.2024

✔️ By showing top performance in the live support team, I was transferred to the finance department of the same company where I worked and helped players with their investment and withdrawal transactions.

✔️I shared and control the necessary deposit account information for my clients' deposit on the website. I also implemented the necessary controls to ensure secure withdrawals.

✔️I am knowledgeable and experienced in many deposit and withdrawal methods. I have worked safely and without any problems during busy periods.

Customer Service Call Center Agent

Online Casino
05.2023 - 01.2025

✔️In the online casino, we were calling new customers and inviting them to the site. We were informing customers about the bonus advantages of the online site.

✔️We were calling our VIP customers when they had requests and helping them with their problems.

✔️We were bringing new customers to our website with positive and motivating conversations.

Education

Pendik Merkez Primary School
İstanbul
06-2005

Pendik High School
İstanbul
04.2001 -

Nikola Vaptsarov Naval Academy
Varna
12-2022

Skills

Effective team collaboration

Customer Communication

Analytical problem solving

MS Office Programs

Adaptable to new information

Experience in Online Systems

Patience and composure

Strong mathematical skills

Positive attitude under pressure

Risk management

Timeline

Customer Service Call Center Agent

Online Casino
05.2023 - 01.2025

Finance Manager

Online Casino
08.2022 - 01.2024

Live Support Staff Member

Online Casino
08.2021 - 12.2023

Casino Croupier

Online Casino
09.2019 - 11.2021

Pendik High School
04.2001 -

Pendik Merkez Primary School

Nikola Vaptsarov Naval Academy
Samed Kerem Tozduman