Salvatore Alfani
PLEVEN,BULGARIA
Summary
Professional with extensive experience in client and technical support, specializing in complaint management and customer relations. Proven ability to deliver outstanding customer service and resolve complex issues, resulting in increased client satisfaction. Focused on building positive relationships and driving service excellence to support organizational goals.
Overview
36
36
years of professional experience
30
30
years of post-secondary education
Work history
Customer assistant
Telus International
Pleven, BULGARIA
09.2022 - 08.2025
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Offered prompt solutions to maintain customer satisfaction.
Market research telephone interviewer
IZI SPA
Santa Marinella (RM), ITALY
10.2021 - 07.2022
- Delivered clear, concise questions to maintain respondent engagement.
- Acquired valuable insights through careful observation and active listening during interviews.
- Utilised available resources effectively, ensuring maximum productivity within given work hours.
- Upheld confidentiality agreements across all handled projects, ensuring respondent privacy was respected at all times.
- Managed sensitive topics with tact and professionalism during interviews.
- Handled objections effectively to encourage continued participation in surveys.
- Followed strict guidelines for compliance with market research regulations and standards.
Market research telephone interviewer
GFK Eurisko
Rome, ITALY
09.2002 - 01.2013
- Gained insight into consumer preferences by conducting telephone surveys.
- Utilised persuasive techniques whilst respecting respondent's comfort zone during interviews.
- Showcased patience and persistence when dealing with difficult respondents, resulting in successful completion of interviews.
- Conducted comprehensive market research interviews for enhanced customer understanding.
Market research telephone interviewer
Field Service
Rome, ITALY
03.2009 - 02.2010
- Exhibited strong communication skills during complex interview scenarios.
- Demonstrated resilience under pressure, especially when handling challenging calls or dealing with difficult respondents.
- Conducted telephone interviews for market research projects.
Market research telephone interviewer
Format Research
Rome, ITALY
10.2007 - 05.2009
- Exhibited strong communication skills during complex interview scenarios.
- Managed sensitive topics with tact and professionalism during interviews.
- Demonstrated resilience under pressure, especially when handling challenging calls or dealing with difficult respondents.
Computer teacher
Tutorful
Rome, ITALY
03.2006 - 01.2008
- Prepared lesson plans to ensure thorough understanding of computer principles.
- Balanced theoretical knowledge and practical skills in lessons to provide well-rounded education in computing principles.
Market research telephone interviewer
FCA Financial Credit Area
Rome, ITALY
05.2003 - 06.2005
- Exhibited strong communication skills during complex interview scenarios.
- Conducted telephone interviews for market research projects.
Telemarketer
Omnia Education
Rome, ITALY
04.2002 - 08.2002
- Increased sales conversions with effective communication skills.
- Addressed customer queries promptly, solved issues effectively.
Data entry operator
Western Union
Rome, ITALY
06.2001 - 07.2001
- Entered client information into the database for record-keeping purposes.
Computer assembler
L.M. Computers
Rome, ITALY
06.1998 - 10.1998
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
Seller
Club Anime Video C.V.A.
Rome, ITALY
05.1990 - 07.1991
- Resolved customer queries, improved overall service rating.
- Fostered positive relationships with customers, enhancing loyalty and retention.
Clerk
Videoteca Migiurtina
Rome , ITALY
05.1989 - 03.1990
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
Education
Diploma - Informatics
Archimede
ITALY 11.2008 - 12.2008
Diploma - Informatics
Silvio Pellico
Rome, ITALY 02.2006 - 03.2006
Regional diploma in programming - Informatics
Washington School
Rome, ITALY 09.2004 - 10.2004
European Computer Driving License - Informatics
Leonardo Da Vici
Rome, Italy 09.2001 - 09.2001
Professional Call Center operator Course - Customer care, telemarketing
Worknet
Rome, ITALY 06.2001 - 06.2021
Diploma - Work organization
Manpower
Rome, ITALY 03.2001 - 03.2001
Diploma - Languages
Wall Street Institute
Rome, ITALY 03.1997 - 06.2000
High School Diploma - Classical High School
Mary Mount
Rome, ITALY 09.1984 - 09.1990
Skills
- Client support
- Technical support
- Complaint management
- Customer relations
- Customer Service
Languages
English
Advanced
Affiliations
- Cinema, videogames and writing.
Timeline
Customer assistant
Telus International
09.2022 - 08.2025
Market research telephone interviewer
IZI SPA
10.2021 - 07.2022
Market research telephone interviewer
Field Service
03.2009 - 02.2010
Diploma - Informatics
Archimede
11.2008 - 12.2008
Market research telephone interviewer
Format Research
10.2007 - 05.2009
Computer teacher
Tutorful
03.2006 - 01.2008
Diploma - Informatics
Silvio Pellico
02.2006 - 03.2006
Regional diploma in programming - Informatics
Washington School
09.2004 - 10.2004
Market research telephone interviewer
FCA Financial Credit Area
05.2003 - 06.2005
Market research telephone interviewer
GFK Eurisko
09.2002 - 01.2013
Telemarketer
Omnia Education
04.2002 - 08.2002
European Computer Driving License - Informatics
Leonardo Da Vici
09.2001 - 09.2001
Data entry operator
Western Union
06.2001 - 07.2001
Professional Call Center operator Course - Customer care, telemarketing
Worknet
06.2001 - 06.2021
Diploma - Work organization
Manpower
03.2001 - 03.2001
Computer assembler
L.M. Computers
06.1998 - 10.1998
Diploma - Languages
Wall Street Institute
03.1997 - 06.2000
Seller
Club Anime Video C.V.A.
05.1990 - 07.1991
Clerk
Videoteca Migiurtina
05.1989 - 03.1990
High School Diploma - Classical High School
Mary Mount
09.1984 - 09.1990
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