Salvatore Alfani
PLEVEN,BULGARIA
Summary
Professional with extensive experience in client and technical support, specializing in complaint management and customer relations. Proven ability to deliver outstanding customer service and resolve complex issues, resulting in increased client satisfaction. Focused on building positive relationships and driving service excellence to support organizational goals.
Overview
36
36
years of professional experience
30
30
years of post-secondary education
Work history
Customer assistant
Telus International
Pleven, BULGARIA
2022.09 - 2025.08
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Offered prompt solutions to maintain customer satisfaction.
Market research telephone interviewer
IZI SPA
Santa Marinella (RM), ITALY
2021.10 - 2022.07
- Delivered clear, concise questions to maintain respondent engagement.
- Acquired valuable insights through careful observation and active listening during interviews.
- Utilised available resources effectively, ensuring maximum productivity within given work hours.
- Upheld confidentiality agreements across all handled projects, ensuring respondent privacy was respected at all times.
- Managed sensitive topics with tact and professionalism during interviews.
- Handled objections effectively to encourage continued participation in surveys.
- Followed strict guidelines for compliance with market research regulations and standards.
Market research telephone interviewer
GFK Eurisko
Rome, ITALY
2002.09 - 2013.01
- Gained insight into consumer preferences by conducting telephone surveys.
- Utilised persuasive techniques whilst respecting respondent's comfort zone during interviews.
- Showcased patience and persistence when dealing with difficult respondents, resulting in successful completion of interviews.
- Conducted comprehensive market research interviews for enhanced customer understanding.
Market research telephone interviewer
Field Service
Rome, ITALY
2009.03 - 2010.02
- Exhibited strong communication skills during complex interview scenarios.
- Demonstrated resilience under pressure, especially when handling challenging calls or dealing with difficult respondents.
- Conducted telephone interviews for market research projects.
Market research telephone interviewer
Format Research
Rome, ITALY
2007.10 - 2009.05
- Exhibited strong communication skills during complex interview scenarios.
- Managed sensitive topics with tact and professionalism during interviews.
- Demonstrated resilience under pressure, especially when handling challenging calls or dealing with difficult respondents.
Computer teacher
Tutorful
Rome, ITALY
2006.03 - 2008.01
- Prepared lesson plans to ensure thorough understanding of computer principles.
- Balanced theoretical knowledge and practical skills in lessons to provide well-rounded education in computing principles.
Market research telephone interviewer
FCA Financial Credit Area
Rome, ITALY
2003.05 - 2005.06
- Exhibited strong communication skills during complex interview scenarios.
- Conducted telephone interviews for market research projects.
Telemarketer
Omnia Education
Rome, ITALY
2002.04 - 2002.08
- Increased sales conversions with effective communication skills.
- Addressed customer queries promptly, solved issues effectively.
Data entry operator
Western Union
Rome, ITALY
2001.06 - 2001.07
- Entered client information into the database for record-keeping purposes.
Computer assembler
L.M. Computers
Rome, ITALY
1998.06 - 1998.10
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
Seller
Club Anime Video C.V.A.
Rome, ITALY
1990.05 - 1991.07
- Resolved customer queries, improved overall service rating.
- Fostered positive relationships with customers, enhancing loyalty and retention.
Clerk
Videoteca Migiurtina
Rome , ITALY
1989.05 - 1990.03
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
Education
Diploma - Informatics
Archimede
ITALY 2008.11 - 2008.12
Diploma - Informatics
Silvio Pellico
Rome, ITALY 2006.02 - 2006.03
Regional diploma in programming - Informatics
Washington School
Rome, ITALY 2004.09 - 2004.10
European Computer Driving License - Informatics
Leonardo Da Vici
Rome, Italy 2001.09 - 2001.09
Professional Call Center operator Course - Customer care, telemarketing
Worknet
Rome, ITALY 2001.06 - 2021.06
Diploma - Work organization
Manpower
Rome, ITALY 2001.03 - 2001.03
Diploma - Languages
Wall Street Institute
Rome, ITALY 1997.03 - 2000.06
High School Diploma - Classical High School
Mary Mount
Rome, ITALY 1984.09 - 1990.09
Skills
- Client support
- Technical support
- Complaint management
- Customer relations
- Customer Service
Languages
English
Advanced
Affiliations
- Cinema, videogames and writing.
Timeline
Customer assistant
Telus International
2022.09 - 2025.08
Market research telephone interviewer
IZI SPA
2021.10 - 2022.07
Market research telephone interviewer
Field Service
2009.03 - 2010.02
Diploma - Informatics
Archimede
2008.11 - 2008.12
Market research telephone interviewer
Format Research
2007.10 - 2009.05
Computer teacher
Tutorful
2006.03 - 2008.01
Diploma - Informatics
Silvio Pellico
2006.02 - 2006.03
Regional diploma in programming - Informatics
Washington School
2004.09 - 2004.10
Market research telephone interviewer
FCA Financial Credit Area
2003.05 - 2005.06
Market research telephone interviewer
GFK Eurisko
2002.09 - 2013.01
Telemarketer
Omnia Education
2002.04 - 2002.08
European Computer Driving License - Informatics
Leonardo Da Vici
2001.09 - 2001.09
Data entry operator
Western Union
2001.06 - 2001.07
Professional Call Center operator Course - Customer care, telemarketing
Worknet
2001.06 - 2021.06
Diploma - Work organization
Manpower
2001.03 - 2001.03
Computer assembler
L.M. Computers
1998.06 - 1998.10
Diploma - Languages
Wall Street Institute
1997.03 - 2000.06
Seller
Club Anime Video C.V.A.
1990.05 - 1991.07
Clerk
Videoteca Migiurtina
1989.05 - 1990.03
High School Diploma - Classical High School
Mary Mount
1984.09 - 1990.09