Sakr Jamal
Baghdad
Summary
Technical Support Engineer with hands-on experience in IT infrastructure, system troubleshooting, and end-user support. Pursuing Oracle Database Administration training, gaining experience in installation, configuration, backup/recovery, and security. Strong problem-solving, automation, and communication skills.
Overview
2
2
year of professional experience
Work History
Oracle DBA Trainee
Lab Environment
Baghdad, BG
05.2025 - Current
- Installed and configured Oracle Database 19c/21c instances in a controlled lab environment.
- Managed users, roles, and privileges using SQL and PL/SQL.
- Executed backup and recovery procedures using RMAN.
- Configured undo management, tablespaces, and storage structures to optimize database performance.
- Monitored database activity using V$SESSION, V$SQL, and dynamic performance views.
- Designed and tested schemas, tables, and indexes for practice and lab projects.
- Implemented security best practices through privilege analysis and role assignments.
Technical Support Engineer
Switch
Baghdad
12.2024 - Current
- Administered Windows Active Directory to manage 350+ users, ensuring secure access and streamlined user management.
- Managed Microsoft 365, Azure AD, and Exchange, optimizing email and collaboration performance.
- Configured and maintained networking equipment, servers, and PCs, ensuring reliable operations and system uptime.
- Installed, updated, and tested operating systems, applications, patches, and service packs for end-user systems.
- Delivered remote technical support, resolving software and hardware issues efficiently, achieving high user satisfaction.
- Automated repetitive administrative tasks using PowerShell scripts and scheduled processes, improving workflow efficiency.
Education
Database Administration - Oracle
Titanium Training Center
Bagdad10-2025
COMPUTER ENGINEERING - Network Engineering
University of Technology
Baghdad01.2024
FLUTTER MOBILE DEV. - Mobile Application Development
KeySoftware
Baghdad01.2022
Skills
- Oracle 19c/21c, SQL/PLSQL, RMAN
- Windows Server, AD, Microsoft 365, Azure AD, Exchange, Networking
- PowerShell, Automation, Troubleshooting, Security
- Time Management, Communication
Timeline
Oracle DBA Trainee
Lab Environment
05.2025 - Current
Technical Support Engineer
Switch
12.2024 - Current
Database Administration - Oracle
Titanium Training Center
COMPUTER ENGINEERING - Network Engineering
University of Technology
FLUTTER MOBILE DEV. - Mobile Application Development
KeySoftware
Languages
- English
- Arabic