Sabina Savova
Bookstore Manager
Blagoevgrad,01
Summary
Dynamic Bookstore Manager at American University in Bulgaria, skilled in budget management and employee training. Achieved significant revenue growth through innovative marketing strategies and optimized store layout. Proven problem-solver with strong analytical skills, fostering customer satisfaction and team performance in a fast-paced environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Bookstore Manager
American University in Bulgaria
01.2021 - Current
- Implemented innovative marketing strategies to increase foot traffic and boost overall revenue.
- Maintained excellent vendor relationships for timely deliveries, exclusive releases, and wide variety of stationery items.
- Managed financials including budgeting, forecasting, and reporting to ensure profitability while minimizing expenses.
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Monitored and adjusted pricing strategies to remain competitive within the industry, maximizing profitability without sacrificing customer satisfaction.
- Fostered employee growth through regular performance evaluations, constructive feedback sessions, and opportunities for professional development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Technical Support Officer
DECA Games
01.2019 - 01.2020
- Managed high chat volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
Customer Support Specialist
Truly Experiences
11.2017 - 12.2019
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
No Degree - Business Communication
American University in Bulgaria
Sofia, Bulgaria 04.2001 -
BBA - Marketing
South-West University
Blagoevgrad, Bulgaria 04.2001 -
Skills
Store operations
Cycle counting
Budget planning
Employee training
Budget management
Customer service
Problem-solving
Analytical skills
Inventory tracking and management
KPI tracking
Certification
1 Credit Course: Win-Win Negotiations
Timeline
Design Thinking Agile Course
02-2026
1 Credit Course: Win-Win Negotiations
07-2023
Bookstore Manager
American University in Bulgaria
01.2021 - Current
Technical Support Officer
DECA Games
01.2019 - 01.2020
Customer Support Specialist
Truly Experiences
11.2017 - 12.2019
No Degree - Business Communication
American University in Bulgaria
04.2001 -
BBA - Marketing
South-West University
04.2001 -
Calisthenics, Movies, Walking in nature
I practice calisthenics, which strengthens my discipline, endurance, and mental focus.
I have a strong interest in films, especially in how stories and human dynamics are portrayed, which enhances my observation and critical thinking skills.
Regular walks in nature help me maintain mental clarity, emotional balance, and stress management — all of which positively influence my work performance.
I am also very interested in AI and how it can be used to make people's life easier and better.