RUMYANA DIMITROVA
Bedford,Bedfordshire
Summary
Experienced in managing a diverse range of customer accounts across nine countries, with a proven track record in customer service excellence. Skilled in processing orders accurately and efficiently, ensuring timely delivery of products while adhering to regulatory standards. Demonstrates strong interpersonal skills and the ability to build long-term relationships, both internally and externally. Proficient in CRM software, Oracle, and database management, with expertise in account management and business development. Committed to promoting automated solutions for enhanced customer experience and continuously seeking improvements to optimise processes.
Overview
31
31
years of professional experience
19
19
years of post-secondary education
Work history
Project Manager
Floorworks
Richmond/Burgas
04.2025 - 10.2025
- Coordinated flooring installation projects from planning to completion in residential and commercial sectors.
- Developed detailed project plans to ensure successful delivery of initiatives.
- Managed schedules, resources, and suppliers to optimise operational efficiency.
- Communicated with clients to resolve issues while ensuring safety compliance.
- Implemented quality control measures to uphold industry standards consistently.
- Negotiated contract terms to maximise client benefits and boost profit margins.
- Established strong client networks, resulting in increased sales opportunities.
- Promoted team collaboration to foster innovative solutions for project challenges.
Manager
Alghani 28 Ltd.
Burgas, Bulgaria
04.2024 - 02.2025
- Led daily operational management for company projects and service delivery in hospitality.
- Coordinated schedules and organised workflow to meet deadlines.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
- Implemented cost reduction measures, reduced overhead expenses.
- Optimised resource allocation for increased profits.
- Maintained inventory control, reduced stock shortages.
- Delivered high-quality products to increase customer satisfaction.
- Oversaw client communication, order processing and administrative documentation.
- Ensured quality control, supplier coordination and timely completion of tasks.
Account Manager/ Program Support
Clinigen Group Plc
Weybridge, Surrey
01.2019 - 01.2021
- Provided administrative and program support across 9 global regions in healthcare sector.
- Maintained CRM/ERP documentation, prepared reports and ensured compliance.
- Coordinated communications, schedules and project milestones.
- MAD Award nominee, strong communication skills, fast learner.
- Achieved client satisfaction by managing key accounts effectively.
- Monitored competitor activity, staying ahead in market competition.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Prepared detailed reports to provide insight into account performance.
- Managed business relationships to ensure loyalty and long-term commitment.
- Assured timely delivery of products and services to meet customer expectations.
- Led team meetings for efficient communication and project updates.
- Collaborated with sales team for achieving shared objectives.
- Coordinated with finance department to manage account finances efficiently.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Generated KPI reports to illustrate overall performance.
- Trained and mentored new account representatives to deliver outstanding service.
- Addressed account inquiries and provided updated data from CRM software.
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Placed customer orders, providing guidance on product delivery timeframes.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Hosted Telephony Sales Executive
NTS Technology Partners
Whitney , Oxfordshire
01.2017 - 01.2018
- Managed outreach coordination, CRM updates and meeting scheduling.
- Supported communication between prospects and technical teams.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Crafted compelling pitches for securing high-value deals with clients.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Increased customer engagement by delivering high-quality product demonstrations.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered high sales performance within budget to strict deadlines and targets.
- Maintained quality assurance standards for all products and services.
Senior Medical Representative
Rejuvi Kuwait
Kuwait, Kuwait
01.2014 - 01.2016
- Organised conferences, presentations and program logistics.
- Maintained schedules, stakeholder communication and detailed documentation.
- Enhanced product knowledge by regularly attending relevant medical seminars.
- Fostered professional networks within the healthcare industry for business expansion.
- Demonstrated excellent communication skills whilst dealing with complex medical terminology.
- Attended numerous international conferences to stay updated on industry trends and developments.
- Created informative presentations to highlight product benefits.
- Developed strong customer relationships for improved sales performance.
- Established trusting relationships with key opinion leaders in the medical field for collaboration opportunities.
- Introduced new products into the market, gained competitive advantage.
- Collaborated closely with various stakeholders to ensure smooth operations between departments and divisions.
- Achieved high client satisfaction with regular follow-ups.
- Maintained accurate records of all sales activities for future reference and strategy development.
- Managed large territories effectively by prioritising visits based on potential return on investment.
- Utilised advanced negotiation skills to secure profitable contracts.
- Executed successful launch campaigns for new products showcasing their unique selling points and benefits to target audience.
- Delivered comprehensive training sessions to junior representatives, ensuring a well-informed team.
- Resolved customer inquiries promptly, ensured their satisfaction with our services and products.
- Identified unmet needs in the market, designed customised solutions accordingly.
- Promoted brand awareness through strategic marketing initiatives for increased visibility.
- Handled customer queries and complaints using analytical and diplomatic approach.
- Handled large numbers of accounts within assigned territory area.
- Converted warm leads into sales within target timeframes.
- Used regional knowledge to maximise territory area sales potential.
- Exceeded sales targets through consistent customer engagement.
- Negotiated profitable business contracts to achieve monthly KPI targets.
- Monitored sales market activity to remain ahead of competitors.
- Updated sales databases with current, accurate client information.
- Presented new product lines to key medical and healthcare professionals.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
- Set up appointments with potential and current customers to discuss new products and services.
- Outlined evidence base for new products and treatments.
- Arranged regular meetings with clients to engage with new products and services.
- Demonstrated and engaged clients with medical goods to increase product sales.
- Adapted client orders to meet evolving business needs and maintain loyalty.
- Communicated complete legal guidance for purchased devices.
- Actioned client feedback to improve goods and services provided.
Senior Cabin Crew
Kuwait Airways
Kuwait, Kuwait
01.2003 - 01.2014
- Coordinated operational documentation, schedules and compliance workflows.
- Provided leadership, training and exceptional customer support in high-pressure situations.
- Handled sensitive documents and cash transactions maintaining confidentiality at all times.
- Administered first aid when necessary, prioritising passenger wellbeing.
- Updated passenger manifest accurately before each departure ensuring correct information is always available on board.
- Delivered personalised service to business class passengers for increased satisfaction.
- Adhered strictly to aviation regulations for consistent compliance records.
- Ensured passenger safety by conducting pre-flight checks and demonstrating safety procedures.
- Assisted in the training of new cabin crew members, raising team competency levels.
- Managed cabin crew to maintain a high standard of service.
- Liaised effectively with the flight deck crew for smooth operations throughout the journey.
- Boxing meals following strict hygiene guidelines improved food safety on board.
- Resolved customer complaints efficiently, sustaining brand loyalty.
- Provided first-rate customer service for an enjoyable flight experience.
- Offered special assistance to passengers with specific needs, fostering an inclusive environment.
- Coordinated in-flight services to enhance passenger comfort levels.
- Prepared duty-free sales reports post-flights for stock control purposes.
- Enhanced airline reputation with excellent communication skills in multi-lingual announcements.
- Maintained calm under pressure, successfully handling emergency situations.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Served foods and beverages based on passenger locations and ticket tiers.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Helped passenger with diverse comfort requests and answered questions.
- Performed rigorous pre-flight security checks ahead of take off.
- Prepared cabin and passengers for safe landing.
- Supported passengers through emergency scenarios for safe outcomes.
- Assessed emergency equipment and first aid kits ahead of travel.
- Handled special needs of children, elderly and individuals with disabilities.
- Updated passengers on changes to flight information and timings.
- Provided blankets and pillows for improved passenger comfort.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Led flight safety presentations to educate passengers.
- Guided passengers in prompt evacuation during emergency landings.
- Distributed infant seat belts and life jackets to relevant passengers.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Promoted duty-free goods and collected payments from patrons.
Art Manager
Art Gallery “Rumyana”
Burgas, Bulgaria
01.1995 - 01.2000
- Organised exhibitions, schedules, logistics and stakeholder communication.
- Developed advertising campaigns, resulting in increased product awareness.
- Coordinated art projects to meet clients' marketing objectives.
- Enhanced brand image by developing engaging visual content.
- Designed promotional materials for increased audience engagement.
- Collaborated with marketing teams, improving overall campaign effectiveness.
- Evaluated competitors' marketing efforts; leveraged insights for enhancing own strategies.
- Fostered creative environment, encouraging team innovation and collaboration.
- Conceptualised visual narratives, ensuring consistency across all platforms.
- Conducted market research to stay abreast of latest art trends.
- Devised comprehensive design strategies to establish strong brand identity.
- Created compelling presentations for successful sales pitches.
- Directed photo shoots for captivating product images.
- Established media specifications and monitored production team conformance.
- Improved creative processes through effective collaboration with graphics and design teams.
- Facilitated communication and collaboration across project teams and advocated for design vision.
Education
Certificate of Higher Education - First Aid
Kuwait Airways
Kuwait 03.2014 - 05.2014
Certificate of Professional Qualification - Air transport
Air Transport Institute – Sofia Airport
Sofia, Sofia-Capital 03.2002 - 05.2002
Certificate of Higher Education - Boeing 777, Airbus 340, Airbus 300, Airbus 310
Kuwait Airways
Kuwait 05.2003 - 10.2014
Certificate of Higher Education - Crew Resource Management
Kuwait Airways
Kuwait 04.2007 - 05.2007
Bachelor of Arts - Art management
Varna Free University
Varna 09.1996 - 09.2000
Secondary Comprehensive School - Economics
Ivan Vasov
Burgas, Bulgaria 09.1988 - 06.1991
Skills
Customer account management
- Order processing accuracy
- Effective communication skills
- Customer service excellence
- Relationship building
- Problem-solving solutions
- Call de-escalation techniques
- Regulatory compliance adherence
- Database and CRM proficiency
- Multitasking capabilities
- Team training and development
- Business development strategies
Languages
Russian
Advanced
Bulgarian
Fluent
Macedonian
Advanced
Serbian
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Project Manager
Floorworks
04.2025 - 10.2025
Manager
Alghani 28 Ltd.
04.2024 - 02.2025
Account Manager/ Program Support
Clinigen Group Plc
01.2019 - 01.2021
Hosted Telephony Sales Executive
NTS Technology Partners
01.2017 - 01.2018
Certificate of Higher Education - First Aid
Kuwait Airways
03.2014 - 05.2014
Senior Medical Representative
Rejuvi Kuwait
01.2014 - 01.2016
Certificate of Higher Education - Crew Resource Management
Kuwait Airways
04.2007 - 05.2007
Certificate of Higher Education - Boeing 777, Airbus 340, Airbus 300, Airbus 310
Kuwait Airways
05.2003 - 10.2014
Senior Cabin Crew
Kuwait Airways
01.2003 - 01.2014
Certificate of Professional Qualification - Air transport
Air Transport Institute – Sofia Airport
03.2002 - 05.2002
Bachelor of Arts - Art management
Varna Free University
09.1996 - 09.2000
Art Manager
Art Gallery “Rumyana”
01.1995 - 01.2000
Secondary Comprehensive School - Economics
Ivan Vasov
09.1988 - 06.1991