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Roumiana Stanimirofa Stuwimnofa
House Keeping Supervisor
Dobrich ,Dobrich
Summary
Dynamic Housekeeping Supervisor with a proven track record at Hilton London Tower Bridge, excelling in staff scheduling and training. Enhanced guest satisfaction through meticulous cleaning practices and effective problem resolution. Strong communicator, adept at coordinating cross-departmental efforts to uphold high standards and improve overall performance. Committed to excellence in service delivery.
Overview
11
11
years of professional experience
4
4
Languages
Work History
House Keeping Supervisor
Hilton London Tower Bridge
01.2021 - 12.2025
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Professional Foster Care
Ministry of Social Development and Child Protection Services
09.2014 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Education
Master of Science - Project Management
Arden University
United Kingdom Bachelor of Science - Business And Marketing
Anglia Ruskin University
London 05.2025
Associate of Science - International Business
University of The West of Scotland
London Campus02.2021
Skills
Cleaning practices
Task assignment
Staff scheduling
Department coordination
Employee evaluations
Ordering cleaning supplies
Staff training and development
Cleaning techniques
Customer service
Performance improvements
Chemical handling
Software
Timeline
House Keeping Supervisor
Hilton London Tower Bridge
01.2021 - 12.2025
Professional Foster Care
Ministry of Social Development and Child Protection Services
09.2014 - 12.2020
Master of Science - Project Management
Arden University
Bachelor of Science - Business And Marketing
Anglia Ruskin University
Associate of Science - International Business
University of The West of Scotland