Rodrigo González Muñohierro
Summary
I've got more than 3 years of work experience on both digital and social media,as well as customer service. I've always worked with multiple languages and colleagues from all over the world. Ive always worked in Portuguese, English and Spanish.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Customer Service Representative
Concentrix
Sofia , Bulgaria
09.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Content Editor
Microsoft MSN
Mexico City, Mexico
04.2020 - 09.2021
- Edit both MSN Brasil and MSN Portugal content
- Content moderation according to MSN politics of tone and voice.
- Perform general data entry on every entry point ( Prime, Edge, NTP, WIP and Social Media)
- Create reports with an insight and trends of the content, as well as some feedback and suggestions to improve the product and the users experience
- Perform everyday and breaking news coverage -Monetization: programming partners adds
- Ingest commands to artificial intelligence to improve automatized content quality
Content Editor
Top Doctors
Mexico City, Mexico
11.2019 - 04.2020
- General data entry
- Writing and posting Health articles on Mexico's, Colombia and Argentina's Website
- Respond to users inquiries about the product as well as our clients.
- Perform feedback reports to improve on the users experience.
Content Editor
United Nations (CINU)
Mexico city, Mexico
07.2018 - 03.2019
- Edit content for the agency's website - Content Guardian.
- Content strategy.
- Write articles for the website.
Education
Communication
Universidad Nacional Autónoma de México (UNAM)
Mexico City 2015.08 - 2019.08
Skills
Teamwork skills
undefinedTimeline
Customer Service Representative
Concentrix
09.2021 - Current
Content Editor
Microsoft MSN
04.2020 - 09.2021
Content Editor
Top Doctors
11.2019 - 04.2020
Content Editor
United Nations (CINU)
07.2018 - 03.2019
Communication
Universidad Nacional Autónoma de México (UNAM)
2015.08 - 2019.08
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