Rebecca Hayes
Senior Manager Of Risk & Compliance
Ħaż-Żebbuġ
Summary
I am a positive person who likes a challenge and works well within a team. Due to my line of work and obtained degrees, I pay attention to detail and cope well under pressure whilst maintaining time management. I am committed to driving organizational success while ensuring regulatory adherence and operational excellence is achieved.
Overview
10
10
years of professional experience
Work History
Senior Manager of Risk & Compliance
Flutter Entertainment Plc
11.2025 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Provided strong leadership to enhance team productivity and morale.
Risk & Compliance Manager
Flutter Entertainment Plc
03.2023 - 11.2025
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Prepared records and data for regular audits.
Compliance Officer
PokerStars
03.2021 - 03.2023
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
- Designed risk assessment frameworks to evaluate organizational vulnerabilities and prioritize areas requiring attention.
- Developed comprehensive compliance manual, significantly improving staff understanding of regulatory requirements.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Junior Compliance Analyst
Paddy Power Betfair
03.2020 - 05.2021
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Prepared documentation and records for upcoming audits and inspections.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
Customer Service Specialist/ Telephone Betting
Paddy Power Betfair
09.2016 - 03.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Placed numerous bets, including VIP bets, via telephone during busy periods, e.g. Cheltenham. Able to cope under pressure and provide the desired service.
Education
Masters of Advocacy - Law
University of Malta
Malta 04.2001 -
Bachelors of Law - Law
University of Malta
Malta 04.2001 -
Skills
- Strategic planning
- Attention to detail
- Analytical skills
- Works well under pressure
- Team player
- Organizational improvement
- Troubleshooting and problem resolution
- Corporate communications
- Reporting oversight
- Data-driven decision making
- Cross-functional team leadership
- Problem-solving
- Team development
- Time management
- Work Planning and Prioritization
- Project planning
- Adaptability and flexibility
Timeline
Senior Manager of Risk & Compliance
Flutter Entertainment Plc
11.2025 - Current
Risk & Compliance Manager
Flutter Entertainment Plc
03.2023 - 11.2025
Compliance Officer
PokerStars
03.2021 - 03.2023
Junior Compliance Analyst
Paddy Power Betfair
03.2020 - 05.2021
Customer Service Specialist/ Telephone Betting
Paddy Power Betfair
09.2016 - 03.2020
Masters of Advocacy - Law
University of Malta
04.2001 -
Bachelors of Law - Law
University of Malta
04.2001 -