Hi, I’m
RALITSA YANEVA
General Manager
Sofia
Summary
Results-driven Operations Manager with 12+ years of experience leading large-scale international teams (up to 240 employees) across multiple countries, including Bulgaria, Senegal, and Kosovo. Proven ability to scale operations, optimize processes, and deliver consistent results for global clients. Strong expertise in team leadership, recruitment, and operational efficiency in dynamic, fast-paced environments.
Overview
23
years of professional experience
4
Languages
Work History
Spes Nova Ltd
Administrative & Operations Manager
2025.04 - Current (1 education.year_Label & 3 education.months_Label)
Job overview
- - Oversee end-to-end administrative and operational processes within the organization
- - Coordinate cross-functional teams, ensuring effective task allocation and execution
- - Manage contracts, compliance, and regulatory documentation related to construction activities
- - Supervise supply chain and logistics processes for materials and resources
- - Ensure compliance with labor safety and occupational health regulations
- - Support process improvements to enhance operational efficiency and coordination
Burgas Service Ltd / Wyscout S.P.A
General Manager
2011.09 - 2024.12 (13 education.years_Label & 3 education.months_Label)
Job overview
- - Built and led multinational teams of up to 240 employees, supporting global clients in sports analytics
- - Managed operations across Bulgaria, Senegal, and Kosovo, ensuring consistency and performance
- - Owned full employee lifecycle: recruitment, onboarding, training, performance management, and offboarding
- - Ensured achievement of monthly KPIs and service delivery targets for international partners
- - Implemented process optimizations that improved operational efficiency and scalability
- - Contributed to business growth through team expansion and operational improvements
- - Maintained strong communication with international stakeholders and partners
4GAP Ltd
Store Manager
2008.01 - 2010.05 (2 education.years_Label & 4 education.months_Label)
Job overview
- - Managed daily operations of a retail store, including staff supervision and inventory control
- - Led and motivated team members to achieve sales targets
- - Coordinated end-to-end store processes, including supply chain and customer service
Leopard-M
Certified Translator (Italian)
2006.02 - 2008.01 (1 education.year_Label & 11 education.months_Label)
Job overview
- - Provided written and simultaneous translation services for courts and government institutions
- - Worked with official legal and administrative documentation
Genet Ltd
Translator
2003.03 - 2006.05 (3 education.years_Label & 2 education.months_Label)
Job overview
- - Supported international vehicle transactions through translation and documentation handling
- - Coordinated communication between international partners
Education
Sofia UniversitySofia, Bulgaria
Bachelor's Degree from History
2006-01
Skills
- Operations Management
- Team Leadership (up to 240 employees)
- Process Optimization
- Recruitment & Talent Development
Accomplishments
- - Successfully scaled teams to 240 employees across multiple international locations
- - Played a key role in establishing and managing operations in new international markets
- - Improved operational workflows and team coordination in high-volume environments
- - Maintained consistent KPI delivery for global clients over multiple years
TOOLS & SYSTEMS
- - Microsoft Office (Word, Excel, Outlook)
- - Google Workspace (Docs, Sheets, Slides, Gmail)
ADDITIONAL INFORMATION
- - Driving License – Category B
- - Willing to relocate internationally
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Administrative & Operations Manager
Spes Nova Ltd
2025.04 - Current (1 education.year_Label & 3 education.months_Label)
General Manager
Burgas Service Ltd / Wyscout S.P.A
2011.09 - 2024.12 (13 education.years_Label & 3 education.months_Label)
Store Manager
4GAP Ltd
2008.01 - 2010.05 (2 education.years_Label & 4 education.months_Label)
Certified Translator (Italian)
Leopard-M
2006.02 - 2008.01 (1 education.year_Label & 11 education.months_Label)
Translator
Genet Ltd
2003.03 - 2006.05 (3 education.years_Label & 2 education.months_Label)
Sofia University
Bachelor's Degree from History