Ralitsa Vrancheva
Senior HR Expeert
Sofia
Summary
HR Specialist with experience in candidate selection and employee training. Known for exceptional communication and emotional intelligence, I foster teamwork and enhance organizational efficiency. Adept in Microsoft Office, I streamline processes and contribute to a positive workplace culture.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior HR Expert
Public Procurement Agency
04.2024 - Current
- nducting competitive procedures and selection of candidates;
- Conducting interviews with candidates;
- Drafting protocols and orders related to employee selection activities;
- Training newly hired employees;
- Preparing various types of reports;
- Assisting in the organization of employee events;
- Researching offers and preparing information for the Agency's management;
- Exploring opportunities for social benefits;
- Monitoring activities related to the signing and execution of a portion of contracts concluded between the Public Procurement Agency and external contractors.
Junior Expert - Technical Assistant
Public Procurement Agency
04.2022 - 04.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Answered high volume of phone calls and email inquiries.
Customer Advisor
UniCredit Bulbank
06.2016 - 04.2022
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, and email to address customer needs and promote optimum outcomes.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Financial Advisor
Raiffeisen Bank Bulgaria
06.2019 - 03.2020
- Consulting clients on all types of loans, opening and closing accounts, preparing various banking documents (certificates, contracts);
- Market research and comparison of conditions for different banking products.
Education
MBA - Human Resources
New Bulgarian University
Sofia 04.2001 -
BBA - Marketing
New Bulgarian University
Sofia 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Flexible and adaptable
Verbal communication
Excellent communication
Emotional Intelligence and Empathy
Certification
"The Interview as an Assessment Method in Employee Selection" - The Bulgarian Institute of Public Administration
Timeline
Senior HR Expert
Public Procurement Agency
04.2024 - Current
Junior Expert - Technical Assistant
Public Procurement Agency
04.2022 - 04.2024
Financial Advisor
Raiffeisen Bank Bulgaria
06.2019 - 03.2020
Customer Advisor
UniCredit Bulbank
06.2016 - 04.2022
MBA - Human Resources
New Bulgarian University
04.2001 -
BBA - Marketing
New Bulgarian University
04.2001 -
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