Ralitsa Koleva
.
Pernik
Summary
I take pride in what I do. I love learning and developing: organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Floor Manager
Yource Bulgaria
11.2022 - Current
- Monitor, analyze, and improve call center performance by leveraging data-driven insights, optimizing operational workflows, and ensuring KPIs are met.
- Track call center metrics (AHT, CSAT, FCR, occupancy, etc.)
- Present daily, weekly, and monthly performance reports
- Communicate findings to operations, training, and quality teams
Expert Trader
Teya Doors
02.2021 - 08.2022
- Wholesale; Marketing; International business
- Communication with potential customers for the company
- Analyzing and developing the activity and resources of the company
- Search and development of new business opportunities
- Preparation and subsequent work on offers, contracts and documentation with clients and partner companies
Assistant Buyer
METRO Cash & Carry
08.2016 - 04.2018
- Stock overview reports and analysis
- Daily communication with suppliers and stores
- Technical support in preparation of advertising and promotional activities
- Maintenance of the article database
Assistant to Offer Management Director
METRO Cash & Carry
01.2015 - 07.2016
- Providing information on tourist destinations
- Arranging travel schedules
- Getting reservations for travel and accommodation
- Promotion and implementation of sales of tourist services, offered by the company
Education
Master of International Business - Master of International, University of National and World, Disciplines in English related to the Operation of international business: Finance, Human resource management, And Marketing, International and European, Business Law
University of National And World Economy
Sofia, Bulgaria 09.2011 - 03.2013
Bachelor of Economics - Bachelor of Economics of, University of National and World, International and domestic cargo and, Passengers transport, Transportforwarding services to shippers, Supplemented with Economics' basics, Finance and Accounting
University of National And World Economy
Sofia 09.2007 - 05.2011
Skills
Extremely adaptable
Diligent
Persistent
Punctual
Excellent team worker
High Loyalty
Reliable
Timeline
Floor Manager
Yource Bulgaria
11.2022 - Current
Expert Trader
Teya Doors
02.2021 - 08.2022
Assistant Buyer
METRO Cash & Carry
08.2016 - 04.2018
Assistant to Offer Management Director
METRO Cash & Carry
01.2015 - 07.2016
Master of International Business - Master of International, University of National and World, Disciplines in English related to the Operation of international business: Finance, Human resource management, And Marketing, International and European, Business Law
University of National And World Economy
09.2011 - 03.2013
Bachelor of Economics - Bachelor of Economics of, University of National and World, International and domestic cargo and, Passengers transport, Transportforwarding services to shippers, Supplemented with Economics' basics, Finance and Accounting
University of National And World Economy
09.2007 - 05.2011
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