RADOSTIN GEORGIEV
B2B Specialist
Sofia
Summary
My expertise lies in optimizing trade compliance processes and spearheading customer engagement initiatives. At LinkedIn, my focus is on driving product adoption and user engagement, ensuring clients extract maximum value from our Hiring Enterprise Program. My role encompasses a robust understanding of product integration, quality assurance, and customer lifecycle management. The success of our team's efforts is reflected in the consistent achievement of department goals and enhanced customer satisfaction. My problem-solving skills, combined with proficiency in CRM, underscore my commitment to operational excellence and client success.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
LinkedIn B2B Specialist
Concentrix
07.2024 - Current
- Handle queues/cases/tickets consistently meeting and maintaining Department standards and goals
- Provide quality assurance, through checking all client product integrations are completed
- Responsible for driving implementation setup progress for net-new Hiring Enterprise Program 'HEP' customers
- Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement
- Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices
- Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform
Trade Compliance Specialist
Sandvik
03.2023 - 07.2024
- Maintain processes, procedures, and policies related to trade compliance
- Execute Sandvik's Global Trade compliance vision, metrics, and achievements to key Stakeholders and Leadership on a regular basis
- Research legal regulatory requirements and ensure legal compliance with government rules and regulations
- Prepare paperwork required for import, processes with trade compliance attributes
- Demonstrate control of exports to meet compliance audits and other company standards - conduct regular internal audits to ensure compliance with procedures
- Responsible for Trade system activities (reports, screening, clearance instructions)
- Work cross-functionally with legal, regulatory, finance, quality, IT, R&D, and operations teams to achieve Sandvik's mission, vision, and objectives
- Act as the first point of contact between Customs and Sandvik's entities
- Provide expertise with Trade Compliance for export and import activities
- Perform tariff classification of products for export in accordance with applicable regulations
- Ensure that procedures related to trade regulations and reporting requirements are in place for all appropriate areas of responsibility and personnel at manufacturing sites
- Investigate and gather information to create reports for potential or verified matters of non-compliance
- SPL - maintain lists and the rules of the automation in GTS
- Conduct periodic manual checks to ensure possible matches are not the same business partner as SPL Listing
- White and Red list maintenance is a manual task
- Embargo screening and block process
- Management of licenses, handling license requirements for your divisions
- Effectively navigating the complexities of global trade compliance
- Conduct custom post-entry, preference and procedure, supplier and buyer SPL checks
- My proactive approach and thorough knowledge of SAP GTS have been a key instrumental in mitigating risks and preventing potential compliance issues before they arise
Export Compliance Analyst
Autodesk
06.2021 - 03.2023
- As an experienced professional in SAP Global Trade Services 'GTS', specialising in a regulatory documentation related to customs and with high-level expertise in global trade compliance I have insured accurate and timely completion of necessary customs documentation
- Work independently within the Export and Delivery Operations team to address and resolve export compliance alerts via a thorough review of Customer information against Autodesk's Export Compliance screening system
- Assist the Export Customer Screening team and Global Trade Compliance in conducting research and further investigation into current and potential Customer Accounts
- Investigate the company and industry scope and document their proposed usage of Autodesk products and services
- Document findings in Autodesk's systems and update the Customer's systemic Export Control status as appropriate in Autodesk systems
- Participate in 'pre-screening' activities to guide Autodesk Sales efforts on which customers may or may not be pursued for opportunities
- Ensure that Autodesk complies with all current regulations regarding whom Autodesk may sell high-technology products
Finance Operations Client Services Specialist
Autodesk
02.2018 - 06.2021
- Provide service within agreed SLAs with various customers, both internal and external
- Fill in internal/external customer requests about Autodesk policies and procedures
- Generate and analyze regular and ad hoc reports for management, sales representatives, and channel partners
- Receive, investigate, and respond to customer inquiries regarding products, verifications, registration, activation, and license fulfillment
- Provide information regarding order status, shipping dates, prices, product availability, and backorders
- Analyse and research historical data to solve customer issues
- Log quality problems or issues in the database
- Build customer relationships in-person or by phone
- Proactively suggest solutions based on the customer's business and past purchase history
- Educate customers/partners on resources available and promote self-service tools
- Provide hands-on training, create compelling content; execute readiness call activities, and deliver webinars externally/ internally
- Perform onboarding for internal and external parties related to operational policy and process
- Drive and own operational efficiency and engagement with partner managers via monthly calls /service reviews
- Create and modify content that is consistent with KCS standards
- Publish content internally and externally
- Communicate and work closely with the local sales office to obtain approvals for returns and credits
- Maintain records of returns, schedule changes, product enhancements or changes, product pricing, and return credits
- Work closely with sales for quarter-end activities such as order entry cut-off dates
- Act as a liaison with various departments throughout the company
- With my knowledge in SAP S/4HANA, including a wide range of functional and technical aspects I have contributed to optimizing business processes through the implementation of SAP S/4HANA solutions, enhancing operational efficiency, and driving digital transformation initiatives
Global Partner Support Associate
Google
08.2016 - 12.2017
- Reviewed Google AdSense applications
- Verified documents, resolved payment processing issues, and prevented fraud
- Improved customer queries system through proper feedback and solving issues related to submitting the AdSense applications
- Coordinated with all relevant departments for the satisfaction of the customers
- Supported customers through email service and designed policies and procedures for the improvement of the system
- Collaborated with other team members to enhance the output of the department
- Managed workflow and trained new hires
- Top performer
- Completed efficiently a high number of high-tier and low-tier cases with an average of 60 to 70 cases per day
- Achieved maximum customer satisfaction of 90% according to the survey through timely reviewing web applications of customers with an average of 500 applications per day
Operations Executive and Supervisor
Paysafe Group
12.2014 - 07.2016
- Led team, organized and monitored the workflow
- Coordinated with the team members to achieve a high-performance level by organizing work schedules and creating guidelines
- Motivated staff to deliver better results and communicated with the clients through email and phone to maintain exceptional customer support
- Established long-term relationships with clients and stakeholders and developed detailed product development proposals for the management
- Evaluated documents and produced reports and analyses for senior management
- Actively practiced and supported the company's operating policies and procedures
- Prepared efficiency reports once per hour to monitor daily production variance
- Developed and implemented plans to remove inefficient areas and provided additional training to the team members
- Contributed to improving and enhancing the existing product's efficiency and advised for the best results for the product's upcoming launch
- Identified different fraud patterns and developed internal controls to mitigate risk
- Developed new policies and procedures to identify risks and established healthy controls to minimize the chances of the occurrence of risks
- Analyzed competitor marketing trends and proposed new ideas for product development and enhancement of efficiency in existing VIP offerings
Bilingual Customer Service Representative
Paysafe Group
04.2014 - 12.2014
Bilingual Customer Service Representative
Playtech
02.2013 - 03.2014
Sales Department Specialist
1C Company
09.2010 - 01.2013
Sales Department Specialist
BRK Cosmetics Ltd.
10.2008 - 08.2010
Education
Master's degree - World Economics
Diplomatic Academy of Moscow
01.2008 - 12.2012
Social Sciences - undefined
Vilniaus universitetas / Vilnius University
Bachelor's degree - International Relations and Aairs
South-West University "Neofit Rilski"
01.2003 - 12.2007
Practice - International Relations and Aairs
Bulgarian Diplomatic Institute
01.2008 - 12.2008
High School - Social Sciences
St. Kliment Ohridski
01.1998 - 12.2003
Certification
1C CRM, Higher School of Economics and Service, Moscow, Russian language - C2
Training
- 1C CRM
- Anti-Money Laundering
- Business English
- Business Russian
- Politics
- Securing Information and Protecting Privacy
- Social Psychology
Awards
Eulogy Certificate
Timeline
LinkedIn B2B Specialist
Concentrix
07.2024 - Current
Trade Compliance Specialist
Sandvik
03.2023 - 07.2024
Export Compliance Analyst
Autodesk
06.2021 - 03.2023
Finance Operations Client Services Specialist
Autodesk
02.2018 - 06.2021
Global Partner Support Associate
Google
08.2016 - 12.2017
Operations Executive and Supervisor
Paysafe Group
12.2014 - 07.2016
Bilingual Customer Service Representative
Paysafe Group
04.2014 - 12.2014
Bilingual Customer Service Representative
Playtech
02.2013 - 03.2014
Sales Department Specialist
1C Company
09.2010 - 01.2013
Sales Department Specialist
BRK Cosmetics Ltd.
10.2008 - 08.2010
Master's degree - World Economics
Diplomatic Academy of Moscow
01.2008 - 12.2012
Practice - International Relations and Aairs
Bulgarian Diplomatic Institute
01.2008 - 12.2008
Bachelor's degree - International Relations and Aairs
South-West University "Neofit Rilski"
01.2003 - 12.2007
High School - Social Sciences
St. Kliment Ohridski
01.1998 - 12.2003
Social Sciences - undefined
Vilniaus universitetas / Vilnius University
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