RADOSLAV STEFANOV
Sofia
Summary
Highly motivated and results-driven professional with a background in customer support. Skilled in data analyst, with a proven track record of delivering exceptional customer service.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist
Alorica
01.2022 - Current
- Troubleshooting and resolving customer issues related to client products and services
- Deep diving into the issue, analyzing the problems and helping the customer with whatever issue has occurred
- Working under pressure and providing fast support
Commercial Administrator Sales Support
Coca Cola Europacific
09.2024 - 03.2025
- Developed strong time-management skills by consistently meeting tight deadlines in a high-pressure environment.
- Enhanced attention to detail and accuracy by ensuring all financial data was thoroughly reviewed and correctly processed.
- Gained experience in maintaining focus and delivering quality work while managing multiple tasks simultaneously.
Customer Support Specialist
Delasport
01.2022 - 12.2022
- Managed to support the customer with all their issues related to the product
- Learned how to communicate with customers and work under pressure
- Highly motivated and results-driven professional with a background in customer support
- Skilled in data analyst, with a proven track record of delivering exceptional customer service
Advertisement analyst
Telus International
01.2021 - 12.2022
- Analyze and review advertisements of all kinds
- Cooperate and assist any company customer and give detailed feedback
- Learned to have an eye for detail since the smallest thing could have lead to a big mistake
Education
Bachelor of National Security & Defence -
National Security & Defence University
01.2023 - Current
College - undefined
Johann - Phillip Bronner College
01.2019 - 01.2020
School - undefined
Gerbersruhschule Wiesloch
01.2016 - 01.2019
Skills
Strong verbal and written communication
Fast learner
Complex problem solver
undefinedTimeline
Commercial Administrator Sales Support
Coca Cola Europacific
09.2024 - 03.2025
Bachelor of National Security & Defence -
National Security & Defence University
01.2023 - Current
Customer Support Specialist
Alorica
01.2022 - Current
Customer Support Specialist
Delasport
01.2022 - 12.2022
Advertisement analyst
Telus International
01.2021 - 12.2022
College - undefined
Johann - Phillip Bronner College
01.2019 - 01.2020
School - undefined
Gerbersruhschule Wiesloch
01.2016 - 01.2019
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