Radina Vasileva
Supervisor Forwarding Team
Sofia
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement.
Overview
13
13
years of professional experience
Work History
Supervisor Forwarding Team
Discordia AD
07.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Sale Manager
Discordia AD
04.2016 - 10.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
Freight Forwarder
Discordia AD
07.2012 - 05.2016
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Implemented strategies to minimize transit time while considering cost-effectiveness for both customers'' budgetary constraints and company revenue goals.
Education
Master of Industrial Logistics - Logistics Management
Technical University
Sofia 04.2001 -
Bachelor of Business Administration And Management -
Technical University
Sofia 04.2001 -
Skills
Reliability
Adaptability and flexibility
Multitasking Abilities
Goal oriented
Complex Problem-solving
Active listening
Decision-making
Negotiation
Team building
Training and mentoring
Operations management
Process improvement
Verbal and written communication
Task delegation
Timeline
Supervisor Forwarding Team
Discordia AD
07.2021 - Current
Sale Manager
Discordia AD
04.2016 - 10.2019
Freight Forwarder
Discordia AD
07.2012 - 05.2016
Master of Industrial Logistics - Logistics Management
Technical University
04.2001 -
Bachelor of Business Administration And Management -
Technical University
04.2001 -
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