Hi, I’m
PRINSON VAZ
HEADWAITER
CUNCOLIM
Summary
Dynamic hospitality professional with extensive experience at Royal Caribbean International, excelling in guest service and team supervision. Proven ability to enhance dining experiences through exceptional menu presentation and proactive problem-solving. Recognized for improving customer satisfaction and operational efficiency, while training staff to deliver outstanding service.
Overview
22
years of professional experience
2
years of post-secondary education
1
Language
Work History
Royal Caribbean International
Head Waiter
01.2019 - Current
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Royal Caribbean International
Restaurant Supervisor
01.2016 - 01.2019
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Royal Caribbean International
Restaurant Waiter
01.2010 - 01.2017
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Royal Caribbean International
Waiter's Assistant
01.2006 - 01.2009
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Proactively addressed customer complaints or concerns, resolving issues quickly to maintain positive dining experiences.
- Demonstrated multitasking ability by managing multiple tables simultaneously, ensuring prompt service delivery.
- Assisted waiters with timely food delivery, contributing to a smooth dining experience.
P&O Cruises
FOOD& BEVERAGE ASSISTANT
01.2003 - 01.2006
Job overview
- Prepared hot coffee and tea according to customer requests.
- Supported efficient bar operations by restocking glassware, napkins, straws, and other necessities as needed.
- Maintained a well-organized workspace, facilitating smooth operations during busy periods.
- Promoted an enjoyable environment for patrons by engaging in friendly conversations while maintaining professionalism.
Holiday Inn Resort Goa
Food Waiter
02.2003 - 03.2005
Education
TAMEMARGAO, GOA
HOTEL MANAGEMENT from HOSPUTALITY
07.1999 - 01.2000
CUNCOLIM UNITED HIGHER SECONDARYGOA INDIA
High School Diploma
03.1997 - 01.1999
Skills
Menu presentation
Timeline
Head Waiter
Royal Caribbean International
01.2019 - Current
Restaurant Supervisor
Royal Caribbean International
01.2016 - 01.2019
Restaurant Waiter
Royal Caribbean International
01.2010 - 01.2017
Waiter's Assistant
Royal Caribbean International
01.2006 - 01.2009
Food Waiter
Holiday Inn Resort Goa
02.2003 - 03.2005
FOOD& BEVERAGE ASSISTANT
P&O Cruises
01.2003 - 01.2006
TAME
HOTEL MANAGEMENT from HOSPUTALITY
07.1999 - 01.2000
CUNCOLIM UNITED HIGHER SECONDARY
High School Diploma
03.1997 - 01.1999
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