Preslav Dimitrov

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Excellent communication skills, both verbal and written.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Demonstrated strong organizational and time management skills while managing multiple projects.

Clearly understand, supervise, assist and monitor Supplier Implementation team members in their assigned work

Seek opportunities to improve the responsiveness and reliability of Supplier Implementation teams

Ensure Supplier Implementation and company standard operating procedures and policies are being followed

Work directly with engineers to ensure work quality, productivity, and customer satisfaction are maintained per Supplier Implementation standards

Set the tone and pace of the team through coaching and development

Directly address the needs of those customers and partners needing escalated attention due to acute technical issues, revenue/expansion opportunities, referrals, exceeding contractual support commitments, etc.

Provide productivity and case trend reports as required by senior leadership

Perform quality control audits of cloud operation incidents, documentation, and adherence to standard operating procedures

Maintain and develop standard operating procedures

Perform all human resources duties related to team including selection, termination, performance evaluation, motivation, pay status change recommendations, discipline and training and development

Evaluate and help implement 3rd party tools or open source technology for the advancement of the group

Collaborate with leaders from other departments to grow the DevOps culture

Perform weekly one-on-one meetings with team to review projects, workload, and customer engagement status

Help grow the team as well as developing talent within your existing team

Take an active role in the global leadership team proactively driving improvements

Plan and maintain 24/7 operations and on call schedules

Monitor & manage team performance to meet the agreed SLA