Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Preslav Denchev

Ruse

Summary

Motivated and results-oriented individual with a strong command of English seeking a challenging position as a Customer Service Agent. Adept at providing excellent customer support, resolving queries related to airlines, and ensuring adherence to company policies and procedures. Possess excellent communication skills and the ability to adapt to dynamic schedules. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

ResultsCX
04.2021 - 08.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer chats promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Docker

Furniture Company Irim Ltd
09.2022 - 06.2023
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Professional School of Tourism
"Boulevard "Lipnik
06.2022

Skills

  • Communication: Proficient in English with strong verbal and written communication skills
  • Adaptability: Ability to adapt to a dynamic schedule and work effectively in a fast-paced environment
  • Customer Support: Proven track record of delivering excellent customer support and resolving queries
  • Teamwork: Collaborative approach in working with colleagues to achieve common goals
  • Problem Solving: Effective at identifying issues and implementing solutions in a timely manner
  • Complaint Resolution
  • Scheduling

Additional Information

Why I am a Good Fit: I am excited about the opportunity to contribute my skills in English communication and customer support to one of the biggest companies in Bulgaria. My adaptability and commitment to delivering exceptional service align well with the requirements of the role. I am eager to contribute to the success of your team and grow within a world-renowned company.

References

Available upon request.

Timeline

Docker

Furniture Company Irim Ltd
09.2022 - 06.2023

Customer Service Representative

ResultsCX
04.2021 - 08.2022

High School Diploma -

Professional School of Tourism
Preslav Denchev