Polina Ivanova

· Greeted visitors warmly, providing professional first impression of organization.

· Welcomed guests and clients in friendly, positive manner.

· Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

· Facilitated smooth check-in and check-out processes for guests, contributing to high levels of customer satisfaction.

· Delivered polite, professional customer service to enhance business reputation through positive first impressions.

· Welcomed customers in warm and polite manner when entering to establishment, providing refreshments while waiting.

· Assisted visitors by providing directions and information about local amenities and services.

· Responded to enquiries from clients, vendors and members of public.

· Answered incoming calls, providing information and redirecting enquiries to relevant staff members.

· Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.

· Operated multi-line telephone system to take messages, give information and direct callers.

· Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.

· Implemented feedback mechanisms for visitors to gather insights that informed continual improvements in reception services.

· Maintained clean and orderly reception area to impress and welcome visitors.

· Regularly cleaned and organised reception area to maintain welcoming environment. regularly to maintain professional appearance.

· Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.

· Collaborated effectively with customers and staff to maintain smooth-running company operations.

· Facilitated communication between departments to ensure smooth operations.

· Carried out basic day-to-day administrative tasks to support staff needs.

· Provided administrative support to various departments, including photocopying and filing documents.

· Provided administrative support to various departments, aiding in document preparation and filing tasks.

· Organised catering and refreshments for meetings and corporate events to enhance guest experiences.

· Responded to email inquiries promptly, delivering clear and concise information to address queries.

· Handled mail and parcel deliveries, distributing items to staff and managing outgoing post.

· Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.

· Handled confidential documents and information with discretion and integrity.

· Handled confidential documents with discretion, following data protection guidelines to safeguard information.

· Worked closely with security personnel to manage access control and visitor badges.

· Monitored office supplies and reordered stock to avoid shortages.

· Assisted in onboarding new employees by providing tours and essential information.

· Assisted in sourcing vendors for office supplies to meet operational needs. for office supplies or service needs.

· Assisted in sourcing vendors for office supplies to meet operational needs. for office supplies or service needs.

· Worked closely with security personnel to manage access control and visitor badges.

· Monitored office supplies and reordered stock to avoid shortages.

· Supported guests with immediate, knowledgeable assistance for diverse needs.

· Assisted in onboarding new employees by providing tours and essential information.

• Coordinated appointments, improving time management across team.
• Handled sensitive information discreetly to maintain confidentiality.
• Supported event planning, ensuring seamless execution of company functions.
• Directed visitors by maintaining employee and department directories; giving instructions effectively.
• Maintained tidy and organised front desk, creating inviting atmosphere for guests.
• Contributed to friendly work environment, fostering positive staff morale.
• Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
• Streamlined office procedures by enhancing reception area efficiency.
• Managed multi-line telephone system, provided excellent customer service to callers.
• Assisted in organisation of meetings to ensure smooth operations.
• Increased productivity with effective distribution of correspondence.
• Welcomed visitors with warm and professional manner.
• Provided administrative support to colleagues, enhancing workflow efficiency.
• Improved team effectiveness by maintaining up-to-date records and files.
• Managed all incoming phone calls for efficient communication.
• Organised travel arrangements for senior executives enhancing business performance.
• Maintained security by following procedures, checking visitor logs, issuing visitor badges when required.
• Dealt with enquiries promptly for customer satisfaction.
• Liaised with vendors to manage office supplies inventory effectively.
• Facilitated internal communication by delivering messages efficiently.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of company.
• Delivered front of house duties with warm and professional manner.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Maintained warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
• Reorganised filing system to reduce file location times.
• Operated company switchboard, answering and redirecting up to + calls per.
• Led employee training, receiving 20% positive participant feedback.
• Enabled smooth running of operations, performing routine office support through and .
• Reorganised filing system, reducing file location times by minutes per employee.
• Successfully prevented account loss by rebuilding client trust after incident.
• Detected errors and discrepancies in documentation, preventing £ in losses.
• Trained new staff on telephone etiquette, boosting customer satisfaction score from10 % to30 %.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Took and communicated messages to minimise interruptions to staff workflows.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Maintained accurate and up-to-date records for smooth handovers.
• Acted as first point of contact for wide range of personnel.
• Embodied company values through friendly and reliable customer service.
• Signposted other services where appropriate using industry knowledge and contacts.
• Prioritised tasks to maintain reliable service throughout peak times.
• Located information and records quickly to assist with ad-hoc queries.
• Admitted guests into buildings to control site access.
• Reduced waiting times through effective time and resource management.
• Provided clerical support to company employees, including copying, faxing and file management.
• Answered +15 to40 telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Assisted with set up of ID card and access permissions following site security practices.
• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
• Managed office calendar, set new appointments and assisted with arrangements.
• Offered knowledgeable, friendly support to in-office guests.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Assisted visitors with completing and submitting paperwork.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Received payments for and updated balances in computer.
• Coordinated incoming and outgoing packages and mail to facilitate distribution.
• Tracked daily activities and important metrics with spreadsheets.
• Kept reception area clean and organised to uphold professional office reputation.
• Set up office spaces, equipment and support services for client and team meetings.
• Maintained reception area stock of important forms and brochures.
• Monitored building security, updated logs and issued visitor badges.
• Represented company and promoted brand with exceptional service and presentation.
• Created agendas for meetings, prepared materials and took detailed notes.
• Oversaw office supply orders and replenished stock for staff use.
• Issued visitor and contractor passes and recorded visits on security system.
• Handled office petty cash and maintained flawless records.
• Wrote professional letters, memos and emails for internal and external business communication.
• Coordinated travel flights, accommodation and itineraries for office staff.
• Updated with important office metrics and logged daily activities.
• Maintained security by following procedures, checking visitor logs, issuing visitor badges when required.
• Contributed to friendly work environment, fostering positive staff morale.
• Coordinated appointments, improving time management across team.
• Assisted in organisation of meetings to ensure smooth operations.
• Kept reception area clean and neat to give visitors positive impression of company.
• Maintained warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
• Assisted in organisation of meetings to ensure smooth operations.
• Coordinated appointments, improving time management across team.
• Contributed to friendly work environment, fostering positive staff morale.
• Kept reception area clean and neat to give visitors positive impression of company.
• Maintained warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
• Maintained security by following procedures; checking visitor logs; issuing visitor badges when required.

· Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.

· Resolved tenant disputes, facilitating fair solutions to uphold positive tenant relations.

· Negotiated lease renewals, securing advantageous terms for both tenants and property owners.

· Facilitated tenant placement for property owners, enhancing occupancy rates for available spaces.

· Conducted property tours to potential buyers and renters.

· Liaised with solicitors to resolve legal issues related to property management, including disputes, evictions, and contract negotiations.

· Coordinated with contractors and service providers to secure high-quality maintenance work at competitive prices.

· Coordinated insurance claims with insurers, ensuring timely processing and resolution of claims.

· Conducted safety inspections, ensuring compliance with health and safety regulations to safeguard occupants and property.

· Updated property listings, crafting engaging descriptions to attract prospective tenants.

· Streamlined administrative procedures, improving operational efficiency within the property portfolio.

· Proposed housing solutions based on client requirements and budget.

· Met and exceeded sales goals through consultative sales techniques and closing abilities.

• Managed lease renewal process, communicating timely with tenants and property owners. for existing tenants through.
• Monitored upcoming key dates on behalf of tenants including rent reviews, lease expiries and lease renewals, providing notice to facilitate .
• Resolved + tenant enquiries per day via telephone, email and in person.
• Performed rental inspections on basis to review state of properties.
• Prepared documents including, employing strict attention to detail throughout to reduce clerical errors by 10%.
• Maintained and regularly updated tenant contact information including emergency tenant contact lists and manuals.
• Secured contractors to perform preventative maintenance works and repairs, ensuring permits were signed and stored correctly.
• Welcomed clients and tenants upon arrival, providing assistance and information.
• Managed customer relationships to achieve high satisfaction rate.
• Managed multiple rental properties with outstanding planning and organisation.
• Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
• Communicated regularly with property owners to discuss tenant needs and property management updates. and prospective new customers.
• Drafted leasing and sale agreements for tenant signing.
• Communicated terms and conditions to prospective buyers or tenants.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Coordinated sales through communication with buyers, sellers and solicitors.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Gathered property information using reliable sources.
• Collaborated with clients, solicitors and surveyors to progress property sales.
• Inspected rental properties before and after tenancies, appropriately handling bond payments.
• Conducted intensive property market research to stay abreast of trends and developments.
• Offered bespoke advice on property value based on current market estimates.
• Obtained and maintained accurate financial records.
• Carried out reference and credit checks on new clients.
• Advised customer on contract law and property law.
• Estimated costs using working knowledge of current market trends.
• Oversaw transfer of property rights to meet strict deadlines.
• Identified potential real estate projects, collaborating with developers to outline plans. new real estate projects and new building construction in partnership with developers.
• Organised regular property maintenance checks to prevent major repairs.
• Handled tenant complaints effectively, fostering harmonious living environment.
• Maintained up-to-date knowledge of housing laws to avoid legal complications.
• Improved tenant satisfaction by addressing maintenance issues promptly.
• Prepared regular financial reports for owners' review and action-taking..
• Developed comprehensive inventory lists, reducing disputes during tenancy termination..
• Ensured fire safety regulations adherence, maintaining safe living environment..
• Assisted in marketing efforts to attract potential tenants.
• Liaised with estate agents for prompt property letting and selling.
• Coordinated repair works, resulting in minimised downtime.
• Partnered with solicitors during eviction proceedings, protecting landlord interests.
• Monitored utility bill payments to avoid unnecessary penalties..
• Streamlined administrative processes to improve productivity..
• Conducted routine inspections to maintain property standards.
• Orchestrated timely rent collection for improved cash flow.
• Facilitated smooth tenant move-ins and move-outs for seamless transitions.
• Increased efficiency with meticulous record-keeping of property expenses.
• Negotiated contracts with vendors, ensuring cost-effectiveness.
• Managed rental agreements, ensuring legal compliance.
• Promoted positive tenant relations through effective communication skills..
• Generated purchase orders for maintenance contracts, site repairs and related consumables and materials using .
• Coordinated and prepared legal documentation for leasing from to with 100% accuracy.
• Managed lease renewals for existing tenants through.
• Processed and receipted + rental payments per week.
• Greeted clients, tenants and other visitors upon arrival.
• Managed customer relationships to achieve high satisfaction rate.
• Liaised with property owners and prospective new customers.
• Identified and planned new real estate projects and new building construction in partnership with developers.
• Processed 40+ property applications per week.
• Generated purchase orders for maintenance contracts, site repairs and related consumables and materials using SAGE.
• Coordinated and prepared legal documentation for leasing from WORD to PDF with 100% accuracy.
• Managed lease renewals for existing tenants through Bucked and Unbuckled.
• Resolved + tenant enquiries per day via telephone, email and in person.
• Performed rental inspections on 7:00/14:00 or 15/22:00 basis to review state of properties.
• Processed and receipted + rental payments per week.