Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Plamena Popova

Customer Service Representative
Plovdiv
Plamena Popova

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Enthusiastic to provide assistance with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

1
year of professional experience
3
years of post-secondary education
2
Languages

Work History

Sitel Group
Varna

Customer Service Representative
07.2021 - 10.2022

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided assistance to new colleagues while making sure to create a friendly environment
  • Participated in a number of brainstorming sessions discussing how to provide better assistance and customer satisfaction
  • Took different kinds of courses directed towards progressing in the workplace

Education

Plovdiv University "Paisii Hilendarski"
Plovdiv

Bachelor's from Linguistics With Business Administration
10.2020 - Current

University Overview

Skills

Documentation and reporting

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Interests

Writing

Fitness

Reading

Timeline

Customer Service Representative
Sitel Group
07.2021 - 10.2022
Plovdiv University "Paisii Hilendarski"
Bachelor's from Linguistics With Business Administration
10.2020 - Current
Plamena PopovaCustomer Service Representative