Plamen Fudulov
Economist
Varna,03
Summary
I am an enthusiastic, communicative, self-motivated, reliable, responsible and hard working person. Willing to learn new things. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
6
6
Languages
Work History
Broker
Xnvd
Varna, Varna
12.2024 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Trading and online sales
Self employed
04.2020 - 03.2024
- Crypto market analysis and trading, dropshipping sales
Hotel Manager
River Advice
Druten, Netherlands, Netherlands
08.2023 - 02.2024
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased customer service ratings through personable service.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Front Desk and Receptionist
Hotel Perfect
Varna, Varna
11.2021 - 12.2022
- Room reservations and assignment, guest registration, cashier work, credit checks, key control, mail and message service
F&B Manager
Edelweiss Gastro LTD
02.2019 - 02.2020
- Company Overview: 5 star River Cruising ship
- Manage all F&B and day-to-day operations
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- 5 star River Cruising ship
Maitre'd Hotel
Edelweiss Gastro LTD
02.2018 - 01.2019
- Company Overview: 5 star River Cruising ship
- Make reservations for the guest
- Have to make entries of the time and the date the guest is expected to arrive
- Greet all the guests and seat them
- Take care that the guests are seated comfortably and there is waiter present to take their order
- They have to ensure that guests have a good time at the restaurant and look immediately into any complainants they might have
- Ensure that the restaurant is clean before they open for business, for which should inspect all around and point out anything dirty to the cleaning crew
- Coordinate all the staff of restaurant and ensure that everything is in working order
- Enquire from the guests whether they enjoyed the food and the service
- Advertise good service of the restaurant
- 5 star River Cruising ship
Bar Manager
Edelweiss Gastro LTD
02.2017 - 01.2018
- Company Overview: 5 star River Cruising ship
- Training staff to provide excellent service to patrons
- Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours
- Setting and enforcing quality and safety controls
- Working with diverse personalities both on the staff and patrons
- Planning and taking part in promotional events
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
- Maintaining a fun, safe atmosphere for patrons
- Prepare alcohol or non-alcohol beverages, take orders and serve snacks and drinks, interact with customers, prepare cocktails
- 5 star River Cruising ship
Bar Waiter
Edelweiss Gastro LTD
08.2016 - 01.2017
- Company Overview: 5 star River Cruising ship
- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
- Taking beverage orders and serving them to guests on a timely manner
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
- Always respond to guest requests in a timely, friendly and efficient manner
- Fully aware of the bar and lounge menu along with their prices and any applicable taxes
- Good knowledge of wine selection, wine service and Beer service
- Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system
- 5 star River Cruising ship
Restaurant Waiter
Edelweiss Gastro LTD
03.2016
- Company Overview: 5 star River Cruising ship
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- 5 star River Cruising ship
Bartender
Paradise Beach Hotel
05.2015 - 10.2015
- Prepare alcohol or non-alcohol beverages, take orders and serve snacks and drinks, interact with customers, prepare cocktails
Bartender
Paradise Beach Hotel
06.2014 - 10.2014
- Prepare alcohol or non-alcohol beverages, take orders and serve snacks and drinks, interact with customers, prepare cocktails
Bartender - Waiter
National agency for vocational education and training
02.2014 - 03.2014
- Company Overview: Center for vocational training at STS - Teodora Dimitrova, Sofia
- Service of mass caterers
- Center for vocational training at STS - Teodora Dimitrova, Sofia
Education
Bartender - Waiter - Service of mass caterers
National Agency For Vocational Education And Training Center For Vocational Training At STS - Teodora Dimitrova
Sofia 01.2016 - 02.2016
Master of Science - International tourism business
University of Economics
Varna, 03 01.2015 - 01.2016
Bachelor - Economics, Specialty - International economical relations
Veliko Tarnovo University St. Cyril And Methodius
Veliko Tarnovo, 04 01.2010 - 01.2015
Foreign language - Intensive learning of English and Russian language
Foreign Language High School Vasil Levski
Bourgas 01.2005 - 01.2010
Skills
Team leadership
Decision-making
Staff development
Staff management
Documentation and reporting
Cross-functional teamwork
Verbal and written communication
Negotiation
Sales management
Budget control
Time management
Fishing, Cooking, Football
- Fishing: Fishing allows you to connect with nature and enjoy the tranquility of the outdoors. Whether it's fly fishing in a river or deep-sea fishing, it's a great way to unwind and spend time reflecting while waiting for a catch.
- Football: Football is not just a sport; it's a passion that brings people together. Whether you're playing with friends or cheering for your favorite team, the excitement and camaraderie make it an exhilarating hobby.
- Cooking: Cooking is a creative art that allows you to experiment with flavors and techniques. It’s satisfying to prepare delicious meals for yourself and others, and it can be a fun way to explore different cultures through their cuisines.
Timeline
Broker
Xnvd
12.2024 - Current
Hotel Manager
River Advice
08.2023 - 02.2024
Front Desk and Receptionist
Hotel Perfect
11.2021 - 12.2022
Trading and online sales
Self employed
04.2020 - 03.2024
F&B Manager
Edelweiss Gastro LTD
02.2019 - 02.2020
Maitre'd Hotel
Edelweiss Gastro LTD
02.2018 - 01.2019
Bar Manager
Edelweiss Gastro LTD
02.2017 - 01.2018
Bar Waiter
Edelweiss Gastro LTD
08.2016 - 01.2017
Restaurant Waiter
Edelweiss Gastro LTD
03.2016
Bartender - Waiter - Service of mass caterers
National Agency For Vocational Education And Training Center For Vocational Training At STS - Teodora Dimitrova
01.2016 - 02.2016
Bartender
Paradise Beach Hotel
05.2015 - 10.2015
Master of Science - International tourism business
University of Economics
01.2015 - 01.2016
Bartender
Paradise Beach Hotel
06.2014 - 10.2014
Bartender - Waiter
National agency for vocational education and training
02.2014 - 03.2014
Bachelor - Economics, Specialty - International economical relations
Veliko Tarnovo University St. Cyril And Methodius
01.2010 - 01.2015
Foreign language - Intensive learning of English and Russian language
Foreign Language High School Vasil Levski
01.2005 - 01.2010
Similar Profiles
Hristo DonchevHristo Donchev
Head Chef at Brigga RestaurantHead Chef at Brigga Restaurant
Riza RizaRiza Riza
Pharmacist at Polymeks EOODPharmacist at Polymeks EOOD
Ventsislava BogomilovaVentsislava Bogomilova
Payroll Specialist at City LtdPayroll Specialist at City Ltd