Football
Pitar Ivanov
Technical Support Specialist
Summary
Qualified Advanced Technical Support Specialist with 5 years of helpdesk and customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
5
5
years of professional experience
4
4
Certificates
3
3
Languages
Work History
Technical Support Specialist
Deutsche Telekom
Burgas
10.2021 - 03.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Translated complex technical issues into digestible language for non-technical users.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Technical Support Specialist
The Stars Group
Sofia
04.2020 - 07.2021
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Travel Coordinator
Pontica Solutions
Sofia
11.2019 - 03.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Helped senior managers make effective decisions based on current and accurate reporting.
Technical Support Representative
Sutherland
Burgas
07.2018 - 09.2019
- Managed high levels of call flow and responded to all technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Education
High-school - German Language And Literature
Goethe Gymnasium
Burgas, Bulgaria 09.2014 - 05.2019
Bachelor - European Studies
Sofia University
Sofia, Bulgaria 10.2019 - 04.2020
Skills
Technical Support
Customer service expert
Windows 10
HTML
SEO knowledge
German
Certification
Deustche Sprachdiplom - DSD - C1 (Schriftlich und Mündlich)
Interests
Music
Writing
Trading
Art & Literature
Timeline
Heimnetzkompetenz
12-2021
Lernkompetenz
12-2021
Anschlusskompetenz
12-2021
Technical Support Specialist
Deutsche Telekom
10.2021 - 03.2023
Technical Support Specialist
The Stars Group
04.2020 - 07.2021
Travel Coordinator
Pontica Solutions
11.2019 - 03.2020
Bachelor - European Studies
Sofia University
10.2019 - 04.2020
Technical Support Representative
Sutherland
07.2018 - 09.2019
High-school - German Language And Literature
Goethe Gymnasium
09.2014 - 05.2019