Peter Dimitrov

Directs the Hotel Operation onboard the vessel to ensure company, departmental and ship performance objectives set against the total guest satisfaction triangle are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers. Managed daily operations while overseeing multiple locations to foster increased productivity. The Hotel Operation consists of Food & Beverage, Housekeeping, Guest Services, Financial Operations, Facilities Management, Entertainment & Guest Activities, Human Resources, Training & Development, Information Technology Operations, Casino Operations, Doctor & Medical Facilities and all onboard revenue managers. Throughout the years in the position consistently achieved top fleet ranking/KPIs and performance managing the world largest hotel operation at sea. Worked closely with organizational leadership to guide operational strategy and met company`s goals and objectives. Throughout the years of experience managed the world`s largest cruise ships Oasis Class, part of start ups, modernization and amplifications.

Manages all the food and beverage service activities throughout the vessel by performing the duties described below either personally or through subordinate supervisors. Assists the Hotel Director in the direction of the Hotel operation. Ensures company, divisional and ship performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers in accordance with the Four Pillars for Success laid out in the Shipboard Executive Committee Charter. Consistent high performance achieving top fleet KPIs based on the company's balances scored card. Oversaw operations and provided corrective feedback to achieve daily and long-term goals. Oversaw operations and provided corrective feedback to achieve daily and long-term goals. Established departmental performance goals and provided feedback for underperforming areas.

Assists the Hotel Director in the direction of the Hotel operation onboard Genesis class ships. Manages specific portfolio of duties coordinating the world largest shipboard hotel operation. Involved in take out of the Oasis Class - world largest cruise ships.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow' through industry leading service while demonstrating exemplary problem resolution skills. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding customer service to our guests that goes above and beyond their expectations each and every time. Guest Services Division includes: Front Deck, Concierge & Genies, Group Services, Print Shop Ops., Ship's Clearance and Documentation, Loyalty Program, Boarding & Departure process.

Assisting the General Manager with day to day Hotel operations, financial reporting, overseeing the F&B operations, Front Desk, Bell Station and Night Audit.

Manages day to day Front Desk/Customer service desk. Ensure consistent and thorough follow up on all guest complaints up to total guest satisfaction and resolution.