Pedro Gustavo Amélio

• Leading cross-functional teams to optimize supply chain processes and enhance operational efficiency
• Developing and implementing sourcing strategies to reduce costs and improve supplier relationships
• Analyzing inventory management systems to streamline operations and minimize excess stock
• Coordinating demand planning efforts across multiple business units for accurate production scheduling and resource allocation
• Monitoring and tracking supplier performance to enforce adherence to quality standards and established timelines
• Mentoring junior staff, fostering professional growth and enhancing team performance in supply chain functions
• Increasing global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades

• Supervising inbound shipping activities and monitoring inventory levels to ensure timely delivery of goods
• Identifying savings by removing unnecessary steps in logistics process
• Communicating to customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Managing logistics operations, ensuring timely delivery of goods across regions.

• Carrying out data analysis and assessment, presenting results to senior management
• Configuring WMS system to meet business processes
• Serving as a single POC and liaison between customer, operations and Contract Logistics
• Providing level 1 support to analyze, troubleshoot and resolve WMS issues

• Responsible for system transactions and purchasing orders
• Communicating effectively with the Supply Chain team and other internal

departments

• Communicating with suppliers to build and maintain a strong relationship to assist in resolving service, delivery, and other issue

• Supporting customers via telephone, e-mail and chat, ensuring first contact resolution and utmost client satisfaction
• Delivering premier service, with high standards of excellence (incl. quality and speed)
• Escalating issues and following through until resolution