Denitsa Pavlova
Sofia,22
Summary
Dynamic team leader with expertise in enhancing operational efficiency and fostering collaboration. Proven track record in driving project success through effective stakeholder communication and process optimization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead and Senior Data Analyst
Dynamo Software
Sofia, Bulgaria
01.2022 - Current
- Facilitated interdepartmental teamwork to streamline project processes and improve communication efficiency.
- Facilitated professional growth of junior team members to elevate overall team performance.
- Assessed project specifications and aligned resources effectively to support on-time delivery of goals.
- Created and implemented training resources aimed at improving new employee onboarding and fostering knowledge retention.
- Executed performance review processes, offering actionable feedback to drive continuous improvement.
- Identified and addressed process bottlenecks to streamline resource allocation and improve operational effectiveness.
- Enhanced workplace culture by implementing strategies that fostered teamwork, encouraged open communication, and recognized employee contributions.
- Modeled exemplary behavior to inspire team commitment to excellence and uphold company values.
- Conducted individual progress assessments to pinpoint improvement areas and offer strategic guidance for career advancement.
- Directed financial planning and resource distribution to optimize operational efficiency and profitability.
Manager Consumer Lending
Postbank (Eurobank Bulgaria AD)
Sofia, Bulgaria
09.2019 - 12.2021
- Analyzed branch performance metrics and developed targeted strategies to drive profitability and operational efficiency.
- Investigated market trends to inform strategic decisions on product offerings and optimize client engagement approaches.
- Developed and executed competitive strategies to position business lines effectively in the market, driving growth and market share.
- Conducted regular P&L analysis of product portfolios, identifying trends and opportunities to improve profitability.
- Provided end-to-end support to bank branches, including systems, products, documentation, and training to ensure smooth operations.
- Acted as a key liaison between business and operational teams, ensuring alignment on product usage and processes.
- Played a key role in the implementation of a new Loan Origination System, contributing to process optimization and efficiency gains.
Product Manager Consumer Loans
Piraeus Bank Bulgaria
Sofia, Bulgaria
12.2017 - 08.2019
- Developed and managed strategies for consumer loans and overdraft products, driving growth and competitiveness.
- Owned product portfolio performance, aligning business goals with market opportunities.
- Planned, executed, and optimized campaigns, tracking performance and ROI.
- Analyzed campaign results and customer behavior to improve targeting and effectiveness.
Retail Team Manager
United Bulgarian Bank (KBC Group)
Sofia, Bulgaria
10.2014 - 11.2017
- Led, supervised, and supported the team to consistently achieve monthly performance targets.
- Planned and executed sales campaigns across the bank’s product portfolio to drive client engagement and revenue.
- Provided client consultations, delivering tailored solutions based on customer needs.
- Optimized sales and customer service processes to improve efficiency and overall client experience.
Education
Banking And International Finance
University of National And World Economy
Sofia, Bulgaria10-2016
Bachelor of Science - Finance
University of National And World Economy
Sofia, Bulgaria07-2015
Skills
- Leadership & Team Management
- Stakeholder Management & Communication
- Business Analysis & Requirements Gathering
- Process Optimization & Continuous Improvement
- Data Analysis & Reporting
- Project Management & Delivery Coordination
- Problem Solving & Decision Making
- Cross-functional Collaboration
Additional Information
Mobile: +359 884 006 387
Languages
English
Full Professional
German
Elementary
Accomplishments
Co-organized Dynamo University London 2025 (London, UK), a private global client event by Dynamo Software, and delivered a keynote presentation presenting the service I lead to existing and prospective clients, enhancing visibility and client engagement.
Certification
- Programing Basics (Python) - Software University (SoftUni), 2022
- MS SQL - Software University (SoftUni), 2022
Timeline
Team Lead and Senior Data Analyst
Dynamo Software
01.2022 - Current
Manager Consumer Lending
Postbank (Eurobank Bulgaria AD)
09.2019 - 12.2021
Product Manager Consumer Loans
Piraeus Bank Bulgaria
12.2017 - 08.2019
Retail Team Manager
United Bulgarian Bank (KBC Group)
10.2014 - 11.2017
Banking And International Finance
University of National And World Economy
Bachelor of Science - Finance
University of National And World Economy