Pavlin Paskulov
Sofia,22
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Support Expert
Alorica
Sofia, Bulgaria
07.2023 - Current
Started as a normal employee, I got pretty familiar with the whole system, and fought my way up to Expert position.
Everyday I was dealing with "Fraud", "Anti Money Laundering", "Verification" cases and issues.
On daily bases I was helping my colleagues with achieving the targets and doing more that 100 cases daily.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Shop Assistant
Nikon EOOD
Sofia, Bulgaria
07.2021 - 07.2023
-Helped managers with daily checklists and last last-minute requirements
-Learned new skills and applied to daily tasks to improve efficiency and productivity
-Improved my multi-tasking abilities and my communication skills.
Education
Information Technology
University of Library Studies and Information Tech
Sofia 10.2019 - 2023.10
Skills
Team Player
Timeline
Customer Support Expert
Alorica
07.2023 - Current
Shop Assistant
Nikon EOOD
07.2021 - 07.2023
Information Technology
University of Library Studies and Information Tech
10.2019 - 2023.10
Languages
English (Fluent – C2), Bulgarian (Native)
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