Paulina Chamova
Business Development Manager
Sofia
Summary
Creative and skilled Business Development Manager with a proven track record, excelling in relationship development and business intelligence analysis. Spearheaded marketing initiatives, boosting client base through strategic negotiations and effective project management. Skilled in leading teams to surpass sales goals, demonstrating exceptional networking strength and customer service acumen.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Development Manager
Assert Internationala Bulgaria (Part of Manpower)
09.2024 - Current
- Consult clients on HR Solutions in three key areas: business intelligence, assessments and people development programs.
- Build and maintain strong relationships with key stakeholders and decision-makers.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Conduct market research and competitive analyst to identify new opportunities.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Support overall business strategies by optimizing sales processes and client engagement.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Implemented CRM tools to better track sales opportunities and customer interactions.
Business Development Manager
Software Supreme
12.2023 - 09.2024
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Organized promotional events and interacted with community to increase sales volume.
Project Manager B2B
Ravago Chemicals Bulgaria
10.2020 - 05.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Negotiated and managed third-party contracts related to project deliverables.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Managed projects from procurement to commission.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
Brand Manager and Project Lead B2B
PIC Co SA
03.2018 - 09.2020
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Researched and identified new opportunities for product and brand development.
- Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touchpoints.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Translating customers' business needs into project deliverables and managing the project execution.
- Acting as a liaison between customer and local management bridge.
- Partnered with project team members to identify and quickly address problems.
- Managing business and sales negotiations with clients and suppliers.
Project Manager
Monochem Ltd
01.2016 - 03.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinate internal resources and third parties/vendors dor the flawless execution of projects.
- Developing project scopes and objective involving all relevant stakeholders.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Developed and implemented strategic project plans to meet business objectives.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Sales Manager
PIC Co SA
06.2013 - 12.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Established and cultivated solid business relationships with new or existing customers.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
MBA - Business Administration And Management
Technical University of Sofia
Sofia, Bulgaria 01.2011 - 01.2012
BBA - Business Administration
Technical University of Sofia
Sofia 09.2007 - 06.2012
Skills
Business Development
Relationship Development
Customer Service
Negotiations
Team Leadership
Sales and Marketing
Project Management
Client Relationship Building
Business Planning
Pipeline Management
Goals and performance
Networking strength
Business Intelligence and Analysis
Vendor Management
Business Administration
Decision-Making
Certification
Scrum Master
Timeline
Business Development Manager
Assert Internationala Bulgaria (Part of Manpower)
09.2024 - Current
Business Development Manager
Software Supreme
12.2023 - 09.2024
Scrum Master
09-2023
Project Manager B2B
Ravago Chemicals Bulgaria
10.2020 - 05.2023
Brand Manager and Project Lead B2B
PIC Co SA
03.2018 - 09.2020
Project Manager
Monochem Ltd
01.2016 - 03.2018
Sales Manager
PIC Co SA
06.2013 - 12.2015
MBA - Business Administration And Management
Technical University of Sofia
01.2011 - 01.2012
BBA - Business Administration
Technical University of Sofia
09.2007 - 06.2012
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