Traveling and learning new things
Omozusi Ighalo
Sofia/ Bulgaria,22
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Oticasolutions
Sofia/ Bulgaria
08.2022 - Current
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Tracked customer service cases and updated service with customer information.
Receptionist
Protea Hotel
Nigeria
01.2017 - 12.2017
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor's In Art (BA) - English And Literature
University of Benin Nigeria
Nigeria09.2011
Skills
Information Security
Paperwork Processing
Consultative Sales
Appointment Scheduling
Communication strategies
Interests
Timeline
Customer Service Representative
Oticasolutions
08.2022 - Current
Receptionist
Protea Hotel
01.2017 - 12.2017
Bachelor's In Art (BA) - English And Literature
University of Benin Nigeria