Oleksiy Konstantinov
Strategic Partnerships & Business Development Specialist
Sofia
Summary
With over 8 years of experience, a dynamic and results-driven Partnerships and Business Development Manager excelling at driving growth through strategic partnerships, affiliate programs, and technical operations. The track record speaks for itself, successfully building and managing B2B relationships, scaling affiliate networks, and aligning marketing initiatives with business objectives. Bringing a proven ability to identify opportunities, negotiate deals, and execute strategies that lead to measurable success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Head of Business Development & Technical Operations
AccZone.Top
09.2023 - 11.2024
- Built and led the company's technical infrastructure from the ground up, enabling seamless operations across multiple advertising platforms
- Managed end-to-end partnerships with advertising networks, negotiating commission rates, signing contracts, and establishing long-term relationships with platform representatives
- Conducted regular video meetings with key partners, aligning on performance metrics and identifying growth opportunities
- Implemented strategies for creating and maintaining ad accounts, ensuring compliance with platform policies
- Trained and mentored team members on account setup, platform navigation, and technical operations
- Identified and onboarded new partners and advertising platforms, expanding the company's reach and increasing revenue streams
- Created scalable workflows and documentation to streamline affiliate account management processes
- Increased platform partnership network by 60%, securing premium advertising account opportunities
- Reduced operational inefficiencies by implementing strategies for account opening solutions
- Enhanced team productivity by developing comprehensive training programs
Business Development Manager
Zmatic
01.2023 - 09.2023
- Established strategic partnerships with key partners, resulting in a 25% increase in marketing budget allocations and account openings
- Designed and executed affiliate marketing strategies, driving a 15% growth in client acquisition
- Managed CRM systems to enhance client relationship management and streamline operations
Account Manager
Zmatic
07.2022 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Experience Specialist
Crypto.com
01.2022 - 06.2022
- Delivered high-quality multilingual customer support, achieving a 95% satisfaction rate
- Analyzed customer feedback to recommend improvements to service workflows
- Manage incoming contacts from existing or potential customers
- Initiates outbound contacts
- Identifies and assesses customers' needs to achieve satisfaction
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers
- Meets personal/team targets
- Maintains customer records by updating account information
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares products or service reports by collecting and analyzing customer information if required
- Contributes to team effort by accomplishing related results as needed
- Handles changes
- Goes the extra mile to engage customers
Business Development Manager
Landcraft
02.2015 - 10.2021
- Expanded client base by 30% through targeted outreach and relationship building
- Oversaw large-scale landscaping projects, including irrigation systems and pool renovations, ensuring timely and budget-friendly delivery
- Building strong and long-term relationships with clients
- Improving existing team skills, obtaining new ones
- Sensitive workflow management
- Delegation of tasks to the team based on their professional skills and qualities
- Business communication with parts stores and workshops
Business Development Manager
AlfaTorgService
03.2013 - 02.2015
- Company Overview: Business area: Sales Representative, Household chemicals retail
- Embedding both strategic procurement and strategic marketing
- Managing a complex supply chain
- Gathering data for local market
- Marketing searching and analyses
- Planning, coordination, monitoring the implementation of the products to local market
- Searching and presentation of the companies/ VIP clients
- Business correspondence
- Making offers and programs
- Advertising the products
- Quality Analysis
- Business area: Sales Representative, Household chemicals retail
Utility Dispatcher
ChornomorskVodokanal
06.2012 - 02.2013
- Sensitive control of the water supply of the city of Chornomorsk and nearby settlements
- Monitoring the pressure in the city water supply system
- Monitoring of possible malfunctions
- Monitoring the performance of water supply systems
- Monitoring the filling of three tanks with water, with a total volume of 36,000 m3
- Communicating with residents via phone and delegating tasks to the duty team in the event of accidents and leaks or scheduled repairs
- Maintaining reports in the daily planner
Sales Representative
AlfaTorgService
09.2009 - 03.2010
- Liaised with clients in all areas of sales
- Maintaining and expanding the client base
- Conclusion of contracts with clients
- Control of accounts receivable
- Merchandising
- Presentation of goods and services
- Maintaining financial reports
- Control of stock balances
- Negotiating for the conclusion of large transactions or contracts with key customers
- Building of strong, long-term relationships with clients
- Periodic training, advanced training and certification to maintain professional qualities
- Providing a highly personalized approach
- Dealt with customer complaints
Education
Bachelor's degree - Logistics, Materials, and Supply Chain Management
Odessa National Maritime University (ONMU)
34 Mechnikova, Odesa, Ukraine 09.2012 - 11.2014
Master's degree - Rational Usage of Water Resources
Odessa State Academy of Civil Engineering And Architecture
4 Didrikhsona Street, Odesa, Ukraine 09.2008 - 07.2013
Skills
- Partnership Strategy Development
- Affiliate Relationship Coordination
- Online Marketing Strategies
- Digital Advertising Platforms
- Strategic Business Development
- Interpersonal Relationship Development
- Customer acquisition
- Cross-Cultural Business Expertise
- Team leadership
- Analytical Decision-Making
Timeline
Head of Business Development & Technical Operations
AccZone.Top
09.2023 - 11.2024
Business Development Manager
Zmatic
01.2023 - 09.2023
Account Manager
Zmatic
07.2022 - 09.2023
Customer Experience Specialist
Crypto.com
01.2022 - 06.2022
Business Development Manager
Landcraft
02.2015 - 10.2021
Business Development Manager
AlfaTorgService
03.2013 - 02.2015
Bachelor's degree - Logistics, Materials, and Supply Chain Management
Odessa National Maritime University (ONMU)
09.2012 - 11.2014
Utility Dispatcher
ChornomorskVodokanal
06.2012 - 02.2013
Sales Representative
AlfaTorgService
09.2009 - 03.2010
Master's degree - Rational Usage of Water Resources
Odessa State Academy of Civil Engineering And Architecture
09.2008 - 07.2013
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