Oleksandr Burlaku
Varna
Summary
Dynamic steward with extensive experience at Irish Ferries, excelling in guest relations and sanitation standards. Proven ability to enhance customer satisfaction through effective communication and proactive problem-solving. Skilled in cleaning and chemical handling, consistently maintaining a safe and welcoming environment while supporting team efficiency and training new hires.
Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 2 years of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Steward
Irish Ferries
07.2023 - 03.2025
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of public areas.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
Steward
TT-Line Deutschland
07.2022 - 09.2022
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed customer complaints and inquiries to verify satisfaction.
- Processed payments for orders and provided customers with change.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
- Set up advertising signs and displays on shelves, counters and tables.
Education
Sertificate of Proficiency №00283 - Steward Assistant
SEAFARERS TRAINING CENTRE
42, Kanatna St., Odesa11-2022
Skills
- Cleaning
- Sanitizing
- Chemical handling
- Food safety
- Customer assistance
- Guest relations
- New hire training
- Basic housekeeping
- Relationship building
- Dishwashing
- Sanitation standards
Certification
- Security-Related Training and Instruction for all Seafarers №288539 - 30.03.2021 - 30.03.2026 (MARITIME TRAINING CENTRE "WHALE")
- Proficiency in Survival Craft and Rescue Boats Other Than Fast Rescue Boats №288538 - 30.03.2021 - 30.03.2026 (MARITIME TRAINING CENTRE "WHALE")
- Designated Security Duties of Shipboard Personnel - 07.04.2021 - 07.04.2026 (MARITIME TRAINING CENTRE "WHALE")
- Safety Familiarization, Basic Training and Instruction for all Seafarers №189856 - 07.09.2020 - 12.08.2025 (SEPARATED DIVISION "TRAINING CENTER" of PJSC "UKRAINIAN DANUBE SHIPPING COMPANY"
- Marine Evacuation System (MES) Training №141139 - 01.07.2024 (Maritime Skills Academy in Dover)
- Crisis Management and Human Behavior Training №3a0a-3bb2-5d6b-9c58 - 28.11.2024 - 28.11.2029 (STCW.online)
- Passenger Ship Crowd Management and Safety Training for Personnel Providing Direct Services to Passengers in Passengers Spaces Training №9dfd-8374-a832-0021 - 05.07.2023 - 05.07.2028 (STCW.online)
Languages
Russian, Ukrainian
Native language
English
Upper intermediate
B2
Timeline
Steward
Irish Ferries
07.2023 - 03.2025
Steward
TT-Line Deutschland
07.2022 - 09.2022
Sertificate of Proficiency №00283 - Steward Assistant
SEAFARERS TRAINING CENTRE
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