Oleg Raskevich
Quality Assurance Engineer
Sofia
Summary
Industrious Quality Control Engineer with 2.5 years of expertise. Evaluates production and testing equipment to formulate corrective action plans. Proficiency in collecting data and generating reports to support effective product use.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Quality Control Engineer
Alorica Bulgaria/Tencent
05.2022 - 11.2023
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Updated software documentation and user guides to align with current features and comply with best-practice standards.
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
- Evaluated test results, drew meaningful conclusions and took decisive action to remedy deficiencies.
Escalate issues outside the company policy - Participated in mobile testing on iOS and android platforms in sauce labs.
Customer Support/QA Engineer
Sitel
05.2017 - 05.2022
- Providing quality support to customers with solving technical and software problems
- Leading the organization and control of equipment repair applications
- Managing the different stages in the business processes
- Consulting customers regarding sells equipment specifications, maintenance, etc.
- Reviewed and analyzed user stories, functional requirements specifications (FRD) documents.
- Involved in estimating, prioritizing, planning quality testing activities.
- Implemented functional, GUI, smoke, regression, end to end, compatibility testing.
- Validate that user expectations are achieved during the testing
Sales Manager
Tradeo BG EOOD
03.2016 - 03.2017
- Expanded professional networks and attracted customers
- Managed quality assurance activities
- Provided assistance with trading creation and organization on the company’s platform
- Consulted customers on the current economic market situation.
Senior Broker Financial Markets
CMSG LTD
10.2013 - 09.2015
- Managed customer relationship services and expanded the customer network
- Met the company's monthly financial targets
- Organized and conducted training webinars.
Hotel Administrator
Summer 2013 Ltd
05.2013 - 09.2013
- Performed various duties at the reception desk, including clients’ registration and accommodation
- Received and processed clients’ requests by phone and email
- Provided everyday services to clients.
Tour Guide/ Tour Operator
Alfa Service Ltd.
05.2012 - 08.2012
- Organized and managed transfer of tourists and their accommodation at different locations
- Provided various services (car rental, money exchange, sale of tour packages, etc).
Sales Manager
Chelsy Invest Ltd.
09.2010 - 06.2011
- Worked with the customer base
- Prepared progress reports and invoices.
Education
Economics and Trade -
University of Economics
Skills
Total Quality Management
Quality Management Systems
Product Testing
Customer Focus
Quality control tools
Critical Thinking
Cross-platform testing
Test development
Bug tracking
Web-based testing
Proficient in HTML
Skills
Sales and negotiation skills, Presentation webinars and seminars, Communications skills, Time management, Problem solving and decision making., Russian - native, Bulgarian – fluent, English – intermediate, MS Office, CRM system
Personal Information
- Date of Birth: 04/07/91
- Nationality: Russian
Timeline
Quality Control Engineer
Alorica Bulgaria/Tencent
05.2022 - 11.2023
Customer Support/QA Engineer
Sitel
05.2017 - 05.2022
Sales Manager
Tradeo BG EOOD
03.2016 - 03.2017
Senior Broker Financial Markets
CMSG LTD
10.2013 - 09.2015
Hotel Administrator
Summer 2013 Ltd
05.2013 - 09.2013
Tour Guide/ Tour Operator
Alfa Service Ltd.
05.2012 - 08.2012
Sales Manager
Chelsy Invest Ltd.
09.2010 - 06.2011
Economics and Trade -
University of Economics