Summary
Overview
Work History
Education
Skills
Timeline
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Nour Fetyani

Summary

Finance graduate with a proven track record in content moderation and customer support roles, specializing in fraud detection and ad review for leading social media companies like Snapchat and providing exceptional assistance to users. Skilled in data entry, email and chat support, adept at handling escalations and ensuring brand integrity. Demonstrated ability to maintain confidentiality, adhere to quality standards, and foster positive client relationships. Seeking opportunities to leverage finance background and diverse skill set in a dynamic professional environment

Overview

10
10
years of professional experience
3
3
Languages

Work History

SME Content Moderator

TELUS International Europe
09.2023 - Current
  • Subject Matter Expert Content Moderator specializing in fraud detection for ad review at Snapchat, managing escalations from Level 1 and ensuring the integrity of advertising content on the platform

Content Moderator

TELUS International Europe
07.2021 - 09.2023
  • Content Moderator specializing in ad review for Snapchat, ensuring adherence to platform guidelines and maintaining brand integrity through meticulous content evaluation.

Teleagent

TELUS International Europe
09.2015 - 07.2021
  • Providing email and chat support in Arabic for Supercell and Epic Games, delivering prompt and effective assistance to enhance user experiences and satisfaction.

Outbound Call Center Agent

Gallup International
06.2014 - 08.2015
  • Experienced data entry agent proficient in conducting outbound calls for polls, adept at accurately collecting and recording respondent data while maintaining confidentiality and adhering to quality standards.

Education

Bachelor of Accountancy - Finance

New Bulgarian University
Sofia,Bulgaria
04.2001 -

Skills

Task Prioritization

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Timeline

SME Content Moderator

TELUS International Europe
09.2023 - Current

Content Moderator

TELUS International Europe
07.2021 - 09.2023

Teleagent

TELUS International Europe
09.2015 - 07.2021

Outbound Call Center Agent

Gallup International
06.2014 - 08.2015

Bachelor of Accountancy - Finance

New Bulgarian University
04.2001 -
Nour Fetyani