Azure Microsoft
Noah Wyche
Team Manager
Sofia
Summary
Experienced and reliable team manager with a proven track record of effectively leading and motivating staff members to consistently surpass goals. Possessing exceptional communication and organizational skills, adept at resolving conflicts and addressing emerging issues. Strong focus on fostering a collaborative and productive work environment, consistently driving team performance to achieve optimal results.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Team Manager
TeKnowledge
02.2022 - Current
- Assessed employee performance while mentoring team members to enhance work quality.
- Guided employee relations through strategic communication, effective coaching, and development initiatives.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Utilized analytics and data to inform decisions and enhance business operations.
Team Leader
Concentrix
10.2019 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Subject Matter Expert
Concentrix
03.2019 - 09.2019
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Led specialized training sessions, enhancing team productivity through innovative industry practices.
- Fostered culture of continuous improvement, identifying and implementing process optimizations.
Customer Support Representative
Concentrix
05.2018 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls with professionalism, resolving complex issues for both client and company.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Delivered personalized customer service, adapting responses to match individual needs and expectations.
Head Receptionist
Boutique Hotel
09.2016 - 04.2018
- Enhanced operational efficiency by adeptly managing multiple responsibilities during demanding periods.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Collaborated with staff members to ensure seamless communication and coordination among departments.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Secured accurate client records through meticulous updates in the database system.
Education
High School Diploma -
Liceo Linguistico San Carlo
Verona - Italia 09.2004 - 6 2009
Skills
Operational excellence
Performance coaching
Influencing skills
undefinedSoftware
Microsoft Office 365
SalesForce
Interests
Books and Movies
Hiking and Traveling
Foodie
Timeline
Team Manager
TeKnowledge
02.2022 - Current
Team Leader
Concentrix
10.2019 - 02.2022
Subject Matter Expert
Concentrix
03.2019 - 09.2019
Customer Support Representative
Concentrix
05.2018 - 03.2019
Head Receptionist
Boutique Hotel
09.2016 - 04.2018
High School Diploma -
Liceo Linguistico San Carlo
09.2004 - 6 2009
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