Nikoleta Mukareva
Scrum Master/Release Manager
Sofia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Scrum Master/Release Manager
Blubito EOOD
Sofia
01.2021 - Current
- Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices;
- Facilitate and moderate Scrum rituals - daily stand-up meetings, sprint planning, sprint review, sprint retrospective;
- Organize, facilitate and moderate PI Planning events - PI Refinement, PI Demo, Vision and Scope communication, Regrouping and confidence vote session;
- Help removing impediments for the team members;
- Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization;
- Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement;
- support the organization with coordination and communication of release calendar, scope of planned releases
- work on adapting the release strategy based on improvement areas
- Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
- Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
Service Desk Team Lead
Akkodis
Sofia
04.2015 - 12.2020
- Oversaw scheduling shifts ensuring adequate coverage during peak hours minimizing wait times for customers seeking assistance.
- Established clear expectations for team members through well-defined roles, responsibilities, and measurable goals.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Enhanced team performance by providing regular coaching, feedback, and training sessions.
- Responsible for SLA and KPI adherence
- Preparation and attendance in weekly road-map meetings with delivery team
- Responsible for defining and communicating priorities to the team
Education
Master of Public Administration -
Sofia University
Sofia 04.2001 -
Bachelor of Science - Business Administration And Management
Sofia University
Sofia 04.2001 -
Skills
Software Development Lifecycle
Scrum Framework Expertise
Agile Coaching
Interpersonal Skills
Effective Communication
Problem-solving attitude
Conflict Resolution
Team Collaboration
Stakeholder Communication
Deployment Strategies
Certification
Certified SAFe Release Train engineer
Timeline
Certified SAFe Release Train engineer
06-2022
Professional Scrum Master 1
10-2021
Professional Scrum Master 2
10-2021
Scrum Master/Release Manager
Blubito EOOD
01.2021 - Current
ITIL Foundation
09-2015
Service Desk Team Lead
Akkodis
04.2015 - 12.2020
Master of Public Administration -
Sofia University
04.2001 -
Bachelor of Science - Business Administration And Management
Sofia University
04.2001 -