Nikoleta Mukareva
Scrum Master/Release Manager
Sofia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Scrum Master/Release Manager
Blubito EOOD
01.2021 - Current
- Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices;
- Facilitate and moderate Scrum rituals - daily stand-up meetings, sprint planning, sprint review, sprint retrospective;
- Organize, facilitate and moderate PI Planning events - PI Refinement, PI Demo, Vision and Scope communication, Regrouping and confidence vote session;
- Help removing impediments for the team members;
- Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization;
- Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement;
- support the organization with coordination and communication of release calendar, scope of planned releases
- work on adapting the release strategy based on improvement areas
- Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
- Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
Service Desk Team Lead
Akkodis
04.2015 - 12.2020
- Oversaw scheduling shifts ensuring adequate coverage during peak hours minimizing wait times for customers seeking assistance.
- Established clear expectations for team members through well-defined roles, responsibilities, and measurable goals.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Enhanced team performance by providing regular coaching, feedback, and training sessions.
- Responsible for SLA and KPI adherence
- Preparation and attendance in weekly road-map meetings with delivery team
- Responsible for defining and communicating priorities to the team
Education
Master of Public Administration -
Sofia University
Sofia 04.2001 -
Bachelor of Science - Business Administration And Management
Sofia University
Sofia 04.2001 -
Skills
Software Development Lifecycle
Scrum Framework Expertise
Agile Coaching
Interpersonal Skills
Effective Communication
Problem-solving attitude
Conflict Resolution
Team Collaboration
Stakeholder Communication
Deployment Strategies
Certification
Certified SAFe Release Train engineer
Timeline
Certified SAFe Release Train engineer
06-2022
Professional Scrum Master 1
10-2021
Professional Scrum Master 2
10-2021
Scrum Master/Release Manager
Blubito EOOD
01.2021 - Current
ITIL Foundation
09-2015
Service Desk Team Lead
Akkodis
04.2015 - 12.2020
Master of Public Administration -
Sofia University
04.2001 -
Bachelor of Science - Business Administration And Management
Sofia University
04.2001 -