Nikolay Stalev

counseling people with illnesses.

• Analyzed problematic areas to provide recommendations and solutions.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Evaluated clients' needs and created plan of action to provide solutions.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.

• Supervised shipping and receiving, distribution and workplace safety.
• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and handling operations.
• Maintained high levels of accuracy in daily operations.
• Completed daily operations on time and maintained high standards of accuracy.
• Oversaw daily operations and shipping and handling processes.
• Operated warehouse material handling equipment correctly to move loads.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Monitored adherence to safety protocols and company policies by staying attentive to details.
• Used warehouse management software to reconcile daily inventory.
• Performed troubleshooting to resolve issues with equipment, devices and products.
• Promoted diligence and culture of safety for drivers and warehouse operations.
• Kept detailed records of inventories and merchandise inventory transactions.
• Started up and shut down processing equipment.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Developed safety programs to protect workers and reduce injuries.

• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Coordinated special projects and managed schedules.
• Reported to senior management on organizational performance and progress toward goals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.